Customer Relations Advisor

2 weeks ago


Newcastle upon Tyne, United Kingdom British Airways Full time

Customer Relations Advisor

We have an exciting opportunity to join our Customer Relations team, based within our Global Engagement Centres, this position is based on a 6-month secondment basis.

We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club, you'll aim to delight each one in a way that feels good to you. We'll empower you with the freedom to find the best solution for the customer using your knowledge of our vast network and enabling first contact resolution.

We are looking for individuals that can support our customers when things don't always go to plan and turn around a situation so that our customers retain faith and loyalty with British Airways. This includes handling compensation claims for delayed and cancelled flights and assessing baggage claims.

Essentials we are looking for:

- Ability to fully converse and correspond in English in addition to at least one language of German, French, Italian or Spanish
- Ability to work from home
- Be an expert in Customer Relations processes, policies and systems and have the ability to deal with complex customer complaints

Please note if we receive high demand in this role, we reserve the right to close this campaign earlier than the advertised closing date.



  • Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Duties**: - Provide exceptional customer service to clients by answering inquiries...


  • Newcastle Upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. **Client Details** Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. This is a fantastic opportunity for...

  • Sales Representative

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    **Sales Representative** Switch Advisor Ltd is looking for a Sales Representative to develop and maintain relationships with existing customers. **Essential Duties and Responsibilities**: - Develop and maintain relationships with existing customers. - Maintain current product knowledge. - Identify new opportunities to expand sales within the current...

  • Customer Advisor

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bernicia Full time

    Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in the below opportunity.An opportunity has arisen for a Customer Advisor to join our Repairs and Maintenance Team at Kingston Park.As a Customer Advisor you will deal with repairs and maintenance issues and queries and provide practical...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...

  • Customer Advisor

    3 weeks ago


    Kenton, Newcastle upon Tyne, United Kingdom Kingston Full time

    Customer Advisor - Repairs & MaintenanceWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in the below...


  • Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Newcastle Kingston Park** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...


  • Newcastle upon Tyne, United Kingdom ALPHAATOMIC LTD Full time

    As a Customer Service Advisor, you will be responsible for providing personalized support and guidance to our valued customers. You will serve as a trusted advisor, assisting customers with inquiries, resolving issues, and ensuring a seamless experience from start to finish. **Duties**: - Provide exceptional customer service and support to clients - Assist...


  • Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **Job purpose**: The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams. The post holder will work as part of a team to provide excellent inbound customer service to customers. As this is intended as a progression role, the post holder will be...

  • Advisor services

    4 weeks ago


    Newcastle upon Tyne, United Kingdom One Property Recruitment Full time

    Customer Service Advisor- Newcastle- £24,000pa One Property Recruitment have been instructed upon the search for a Customer Service advisor to join our clients ambitious Build to Rent team in their head office in Newcastle. Our client is one of the market leaders for the Build to Rent sector and the private rented sector. Purpose of the Customer Service...


  • Newcastle upon Tyne, United Kingdom Mitie Full time

    **Contract Type**: Permanent **Type of Employment**: Full Time **Hours**: 40 Per Week **Shift**: 0700-1530 or 0800-1700 daily **Salary**: £24,000 per annum **Location**: Benton Park View - Newcastle upon Tyne - BPR014 Newcastle Estate We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team. As a...


  • Newcastle upon Tyne, United Kingdom One Property Recruitment Full time

    Customer Service Advisor- Newcastle- £24,000paOne Property Recruitment have been instructed upon the search for a Customer Service advisor to join our clients ambitious Build to Rent team in their head office in Newcastle.About the client:Our client is one of the market leaders for the Build to Rent sector and the private rented sector. They manage...


  • Newcastle upon Tyne, United Kingdom Page Personnel Sales Full time

    About Our Client Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent...


  • Newcastle upon Tyne, United Kingdom Connect Health Full time

    **Job details**: Job reference - REQ001516 Date posted - 10/08/2023 Application closing date - 21/08/2023 Location - Newcastle upon Tyne Salary - Blank Package - £21,735 per annum + Excellent Benefits Contractual hours - 37.5 Basis - Full time Job category/type - Administration & Customer Service **Customer Services Advisor (HEOF458b)**: Job...


  • Newcastle upon Tyne, United Kingdom Advance10 Full time

    **No Experience required for this immediate start role Customer Service Advisor role.** Are you looking to gain experience in a new career and don't know where to start? **The following skills/attributes would be required**: - _A genuine interest in marketing and sales_ - _Creative and communication skills, problem-solving mindset_ - _Goal driven_ -...


  • Newcastle upon Tyne, United Kingdom Advance10 Full time

    **No Experience required for this immediate start role Customer Service Advisor role.** Are you looking to gain experience in a new career and don't know where to start? **The following skills/attributes would be required**: - _A genuine interest in marketing and sales_ - _Creative and communication skills, problem-solving mindset_ - _Goal driven_ -...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor - Newcastle?** **Customer Service Advisor** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve customer queries...

  • Marketing Intern

    1 month ago


    Newcastle upon Tyne, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Newcastle upon Tyne. We are professional, creative and supportive. Our work environment includes: - Modern office setting - Growth opportunities - International workforce - Company perks **Responsibilities**: - Assist in the development of marketing campaigns. - Research potential customers...

  • Shop Floor Assistant

    1 month ago


    Newcastle upon Tyne, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Newcastle upon Tyne. We are professional, customer-centric and social. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Delivering a true and honest customer experience, treating those as you...