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Guest Services Supervisor

4 months ago

West London, United Kingdom Nobu Hotel London Portman Square Full time

**Job Ref**:NOB1895
**Branch**:Nobu Hotel London Portman Square
**Location**:London Portman Square, West London
**Salary/Benefits**:£29,120 per annum and benefits
**Contract type**:Permanent
**Hours**:Full Time
**Hours per week**:40 hours per week
**Posted date**:14/02/2023
**Closing date**:30/03/2023
*
THE ROLE OF GUEST SERVICES SUPERVISOR*
As a Guest Services Supervisor you will be responsible for helping to lead the team and ensure any incoming calls are answered in a warm, friendly and hospitable manner including transferring of calls and taking messages. Your tasks as a Guest Services Supervisor will include but will not be limited to:

- To create a warm and welcoming first impression over the phone.
- To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.
- To assist the VIP Experience Manager with leading the team
- To encourage and support training of your team members
- Thorough knowledge of OPERA and ensure all guest information is captured.
- To empower the team to make a decision that will enhance the guest experience or defuse any complaints which may arise.
- To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.

**BENEFITS OF JOINING OUR TEAM**
- £1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Gym Membership via the app Hussle
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty

**EXPERIENCE**
- Previous experience as a Guest Services Agent

Nobu Hotels effortlessly blends modern luxury and mínimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned
Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family Crafted.
You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

**Salary**: £29,120.00 per year