Customer Service Representative

1 week ago


Crewe, United Kingdom D&M Packaging Full time

Customer Service Representative

**Full-time**: Permanent role

**Hours**: Monday to Friday Office Based in Crewe 8am-4pm

**Office**: Crewe reliably commute or plan to relocate before starting work (required)

**Salary**: £25,000+

Looking for enthusiastic and hardworking individual to complete order processing and championing Customer needs whilst ensuring D&Ms best interests are served at the same time.

Dealing with and managing customers on a daily basis. Working with the Business Operations Coordinator and Customer Service Team to ensure orders are accurately placed onto the Access system in a timely manner and monitored through the business keeping the customer informed and striving for high levels of OTIF.

Building relationships and identifying & managing customer expectations in fast paced challenging environments. Establish customers delivery requirements and champion these internally. Monitor finished stock holding and ensure timely dispatch of goods in liaison with transport. Dealing with customer requests and queries.

Liaise with external Sales Managers and Technical to ensure smooth transition of new business that is both accurate and legally compliant. Liaise with external sales managers to ensure price lists are up to date at all times.

Ensure customer requirements and packaging specifications arising from the New Design Form are accurate and shared with the Artwork/Sales & Marketing Officer.

Enter and maintain accurate information on the Access system. For example - but not limited to - setting up new customers and booking in details for deliveries.

Answering the phone and perform other general office duties as they may arise.

Due to the size of the company, additional work outside of the work listed above may be required from time to time.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: CSR 2024
Expected start date: 01/04/2024



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