Housing Officer

3 months ago

Carlisle, United Kingdom Serco Plc Full time

**Working hours**: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks)

**Salary**: £25,500

You are required to have a valid UK driving license for this role. You will be provided with a company car.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Our Housing Officers (HO) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies, and Partners. You will be covering multiple areas in the Liverpool area and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose, and fully equipped by AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.

This role is suited to someone with a solid work history dealing with people face to face and who enjoys a demanding workload where you get to utilise your organisation's skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Carlisle so you must hold a valid UK driver’s licence and be enthusiastic about taking on a range of accountabilities such as:
Complete a Monthly Inspection of all Properties within the allocated portfolio by the standard defined within the AASC Contract and property standards guide.
Manage on-boarding and withdrawal of properties within the allocated portfolio by the Housing Officer Local Operating Procedures (LOP).
Report all property faults identified, correctly categorising them for appropriate response.
Complete all minor Property repairs within the scope enabled by training, experience, and the toolkit and spares provided.
Administration of operational cash to enable the completion of tasks such as topping up utility meters & emergency cash payments.
Respond to customer complaints

What you’ll need to do the role
Whilst experience in a previous property-related role is beneficial, this isn’t a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviors, medical needs, management of child safeguarding needs, etc.

You will have strong communication skills and be confident in managing conflict.

Why Serco

**Meaningful and vital work**: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers' efforts that help us deliver vital services.

**A world of opportunity**: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

**Great people**: You’ll become an integral member of a well-defined and supportive team, that believes passionately in the value of our work.

What we offer

Pension - 6%
Employee Assistance Programme
Chance to contribute to innovation in public services
A company passionate about diversity and inclusion
Serco Benefits package - discounts include cinema, Merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure center memberships
A safe and supportive culture
A company passionate about diversity and inclusion

aasccareers
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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