Housing Support Specialist

4 weeks ago


Carlisle, Cumbria, United Kingdom Home Group Full time

About the Role

We are seeking a highly motivated and organized individual to join our Income Collections Team as a Community Housing Assistant. In this role, you will be responsible for providing outstanding customer service and protecting our income.

Key Responsibilities

  • Provide exceptional customer service to our customers, responding to their queries and concerns in a timely and professional manner.
  • Work closely with national colleagues and external partners to ensure that our income collections work streams are up-to-date and effective.
  • Manage and maintain accurate records of customer interactions, including correspondence and case notes.
  • Collaborate with the Customer Service Centre and Housing Managers to ensure that our customers receive the best possible service.
  • Develop and maintain a thorough understanding of housing management, housing law, and universal credit to provide expert advice and guidance to customers.

What We Offer

  • A competitive salary of £23,464, plus great colleague benefits, including a Health Care Cash Plan.
  • The opportunity to work in a dynamic and supportive team environment, with a focus on delivering excellent customer service.
  • A range of training and development opportunities to help you grow and progress in your career.
  • A flexible working arrangement, with the option to work from home or in our office base in Maryport.

About Us

Home Group is a leading provider of affordable housing and support services, with a strong commitment to delivering excellent customer service and making a positive impact in our communities. We are proud to be recognized as one of the top 10 Great Places to Work in the UK.

What We're Looking For

  • A positive attitude, with a proactive and organized approach to work.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • A strong understanding of housing management, housing law, and universal credit, with the ability to provide expert advice and guidance to customers.
  • The ability to work collaboratively with colleagues and external partners to achieve shared goals and objectives.

How to Apply

If you are a motivated and organized individual with a passion for delivering excellent customer service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].



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