Caseworker, Judicial Conduct Investigations Office

7 months ago

London, United Kingdom Ministry of Justice Full time

**Caseworker, Judicial Conduct Investigations Office, Judicial Office - 78942**
**£31,169 - £32,760**
**London**:
**Position**: Caseworker, Judicial Conduct Investigations Office

**Location**: Royal Courts of Justice, London

**Band**: EO (Band D)

**Contract Type**: Permanent

**Background**

The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office, an arms-length body of the Ministry of Justice. We support the Lord Chancellor and Lord Chief Justice in their joint responsibility for judicial discipline. We deal with complaints about the personal conduct of judges and coroners. This is interesting and important work, which contributes to public confidence in the judiciary. We are a hardworking, committed, and supportive team of 15 people based at the Royal Courts of Justice in London.

This is an exciting time to join the JCIO. Following an independent review and a public consultation which ended in August, the disciplinary system will undergo important changes in the coming months and years. The remit of the JCIO will be expanding and the team will increase in size.

We want to recruit four EO caseworkers to manage the consideration of complaints about misconduct on the part of judges and coroners. These roles also have scope to get involved in a range of work across the team.

**Location**

Royal Courts of Justice, London

**The Role**

The caseworker role is interesting and varied. Key responsibilities will include:

- Assessing new complaints in accordance with the rules and regulations which govern how complaints are handled; making enquiries to obtain and assess relevant information; deciding whether complaints should be dismissed or progressed to further investigation; and if so, managing that process to completion
- Keep the parties to complaints informed of progress and responding to any enquiries received from them
- Responding to telephone calls to the JCIO office from parties to complaints and the public
- Supporting the senior judges and lay people who carry out statutory roles in the complaints-handling process
- Ensuring accurate information is maintained on the JCIO digital case management system
- Assisting with queries from the Judicial Appointments and Conduct Ombudsman’s office
- Leading on/contributing to projects which support delivery of the JCIO business

**Key Requirements**

**Essential**
- **Analytical and drafting skills**: You can analyse and summarise information swiftly. You have a keen eye for detail and strong drafting skills
- **Self-reliant and highly organised**: You can manage a range of work in a multidisciplinary environment effectively using your own initiative. You can reprioritise and take on new work at short notice when the need arises
- **Commitment to continuous improvement and customer service**: You can take the initiative to find better ways of doing things and you appreciate/role model the value of good customer service
- **Commitment to diversity and inclusion**: You are a role model for these important principles in everything that you do

**Desirable**
- Knowledge of the judiciary and the disciplinary system
- Experience of drafting correspondence and submissions
- Experience of managing a caseload

**You will be required to provide evidence of the following (Level 2) behaviours**:
**Making Effective Decisions**
- Examine complex information and obtain further information to make reasoned decisions
- Speak with the relevant people in order to obtain the most accurate information and seek advice when unsure of how to proceed
- Explain clearly, verbally and in writing, how a decision has been reached
- Provide advice and feedback to support others to make accurate decisions

**Managing a quality service**
- Explain clearly to customers what can be done
- Work within a team to set priorities, create clear plans and manage all work to meet the needs of the customer and the business
- Keep internal teams, customers and delivery partners fully informed of plans and possibilities

**Communicating and Influencing**
- Communicate clearly and concisely both orally and in writing
- Handle challenging conversations with confidence and sensitivity
- Listen to and value different ideas, views and ways of working

**Delivering at pace**
- Take responsibility for delivering expected outcomes on time and to standard
- Regularly monitor own work against milestones or targets and act promptly to keep work on track to maintain performance
- Plan ahead, but reassess workloads and priorities if situations change or people are facing conflicting demands

Interviews will be held in person at the JCIO office in the Royal Courts of Justice.

**Working arrangements**

The JCIO follows the Judicial Office hybrid working approach, which requires a presence in the office at least 40% (two days FTE) of the week. While working from home on some days is not mandatory, most team members choose to mix home and office working each week. This role is not suitable

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