Student Casework Officer

15 hours ago


London, United Kingdom Venn Group Full time

**4 Month Temporary Position Requirement**

**Student Casework Officer**

Venn Group is currently working with a private healthcare organisation for a Student Casework Officer to support the organisation
- To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt
- To deliver for training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases, promotes an understanding of legal and regulatory obligations, and shares best practice from across the sector
- To maintain detailed records relating to active and archived cases including precedents in the resolution of cases
- To maximise use of IT systems in the management of correspondence, documentation, record keeping and case management
- Experience of dealing with student casework including investigation and supporting the Panels convened to consider appeals, complaints, and allegations of misconduct
- Experience of detailed casework investigations in a higher education or similar setting
- Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure
- Experience of providing advice and guidance to a range of stakeholders

Job Title: Student Casework Officer (Complaints)

Hourly Rate: £17 PAYE including holiday pay - £19 Umbrella

Hours: 37 Hours

Duration: 4 Months

WFH: Fully Remote

If you are interested in this position and available on short notice, please send your updated CV to Lizzie Connors



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