Kickstart - Customer Service Executive

4 days ago


London, United Kingdom British Red Cross Full time

**Working with the Department for Work & Pensions**

**Kickstart - Customer Service Executive**

**Location**:Home based**

**Hours: 25 hours, 24 weeks**

**Salary: £8.91 per hour**

Context

We help anyone, anywhere in the UK and around the world, get the support they need if crisis strikes: connecting human kindness with human crisis.
We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own
communities. And when the crisis is over, we help them to recover and move on with their lives.
We are part of the global Red Cross and Red Crescent humanitarian network.

Our values and principles

Our values (compassionate, courageous, inclusive and dynamic) underpin everything we do. As a member of the Red Cross and Red Crescent Movement, the British Red Cross is committed to, and bound by, its fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Purpose of the role

The placement will provide support to the Customer Service team.

Main responsibilities

Team Member

Actively participates in all team meetings
Supports other team members
Work and behaves in accordance with all BRC policies and procedures
Upholds the fundamental principles of the Red Cross and acts with integrity, in accordance with the Society’s values (inclusive, compassionate, courageous and dynamic

Training and development

British Red Cross induction and mandatory training for all employees

First Aid at Work (3 days)
Mentor support (1 hour per week for 24 weeks). Your mentor will help you with personal goal setting to make the most of your experience

Pre
- engagement checks
Criminal Records

This role will not require a criminal records check.

Diversity

At the British Red Cross, we are looking for the right people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

Eligibility

Person Specification

(Essential)

Level 2 English & Maths or working towards it



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