Recruitment Customer Service Call Handler and

7 months ago


Neath, United Kingdom Direct Nursing Services ltd Full time

Hours: Up to 15-16 hours a week, required to work 2 shifts between 12noon and 8pm or 2pm to 8pm and operating over 7 days a week. Available to work weekends. Skewen or LLandarcy.
- Development and progression opportunities
- Weekly pay
- Pro rata Holiday Days

Who are we:
Direct Nursing Services Ltd is a leading provider of health and social care staffing to the South Mid and West Wales UK Healthcare sectors.

We support NHS Trusts and private healthcare sector providers by placing expert and compliant nurses, health care permanent and temporary roles.

We have exciting new opportunities for a Customer service advisors to join our Operations Team, placing qualified nurses and Health Care support workers into temporary bookings within the NHS and private healthcare organisations.
- Computer skills are essential
- To assist in carrying out the day-to-day operation of the flexible staffing system, including the placement of nurses and Health Care workers into health care assignments throughout South, Mid and West Wales.
- To liaise as appropriate with Health Care Professionals in a calm, courteous and profession manner.
- Ensuring responses are maintained in an appropriate time period to fill bookings as quickly as possible
- To maintain a flexible attitude towards duties and responsibilities, to ensure the efficient working of the team.
- Ensuring our customers and members receive excellent customer service

Our members are the key to our success so you'll play a significant role in keeping them happy and driving our vision
- Ensuring messages and complaints are forwarded to the appropriate person’s

We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep both happy.

This is predominantly a phone-based role so you’ll need to be comfortable speaking on the phone. Our sector can be quite fast-paced; there is a lot to learn, so it’s a huge plus if you’re a quick learner and able to retain a wealth of information.

Previous Customer Service or health Care knowledge experience is not essential.

**Core Skills**:

- Excellent written and verbal communication skills
- Strong listening skills
- Attention to detail
- Ability to multi-task and prioritize work
- Computer skills (Microsoft Word, Excel, and Outlook)
- Ability to work independently with mínimal supervision
- Ability to work in a fast-paced environment with high levels of stress
- Ability to manage multiple priorities at once with mínimal supervision
- Excellent interpersonal skills with the ability to build rapport with clients and colleagues
- Proficiency in English language (oral and written) is required

**Job Type**: Part-time

**Salary**: From £11 per hour

Schedule:
6-8 hour shift

Day shift

Monday to Friday

Weekend availability

Work Location: In person

**Job Type**: Part-time
Part-time hours: 15-16 per week

**Salary**: From £11.00 per hour

**Benefits**:

- On-site parking

Work Location: In person

Reference ID: 152289



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