Customer Service Advisor

6 months ago

Neath, United Kingdom Garden City Garage Full time

_For over 20 years Garden City Garage has been caring for the motoring needs of our local community with a transparent, friendly and competent approach to car servicing and repairs._
- Our relationship with our customers is very important to everything we do at Garden City Garage and our customer service provides the foundation for this, which is why our Customer Service team are the beating heart of our business._
- With this in mind we are growing to meet the ever increasing demand of our busy and expanding community, which is why we now have an excellent opportunity for a structured, analytical and dynamic person to join our team._
- At Garden City Garage, we deliver an accommodating and attentive service to our customers. We are known as the family business that’s friendly. But behind the scenes, we are extremely busy, and the past twelve months have been no exception._
- We now have an excellent opportunity for a structured, analytical and confident person to join the team._
- **The Job Role**_
- As our full-time Customer Service Co-Ordinator, you will take ownership of the processes that support the customer experience and of the smooth operation of the garage._
- Starting with answering their calls, you will organise the full process of the customer’s journey. From understanding their description of the problem with their car to generating an estimate and booking them in with the appropriate technician, you will be the customer’s main point of contact._
- Your main responsibility will be to take ownership of the garage’s smooth operation. All of our employees at Garden City Garage perform excellently at their tasks and duties, but they are looking for a motivated organiser to allocate work to the right person at the right time, all while attending to the details in the background._
- You must also be prepared for any emergencies and know how to rearrange the diary to look after the customers._
- Attention to detail is key. You will learn to adapt to unexpected events and rearrange the diary to allow for optimised efficiency. The garage has modern and efficient software and tools to allow you to create reports on the time spent on jobs, to identify our successes and to identify areas for improvement._
- The role is naturally multi-tasked, and you will regularly be asked for updates from customers and technicians. Your communication style must be clear and concise. There might be times when you have to deliver unexpected news to a customer, and it is crucial that you have the ability to manage these conversations in a clear and confident manner._
- Whilst you will have a lot of responsibility for organising, you will not manage any people. However, we hope that you will get to know our customers, just as well as we know them. It is important that you don’t feel like a stranger to them and that you are able to deliver what the customer expects._
- You will have frequent contact with those working within Garden City Garage, our customers, and our part suppliers. It is vital that you build a good relationship with everyone and that they can count on you for being reliable and having a strong sense of duty._
- All customers are asked to provide feedback, so you will be able to track and measure the success of your customer service. Reflecting on the success of your performance is an ongoing part of your role. You will also work directly with the business owners, which will allow for a fast response to your ideas._
- This role has a lot of responsibility, which is why you will receive one-to-one support to make sure that you are confident in your role before taking on full accountability._
- It is desirable that you have previous experience of working in the automotive industry as this knowledge will be pivotal for you to organise the diary effectively. If you do not have automotive experience, but are keen to learn, then you are welcome to apply._
- It is also desirable that you have commercial awareness, specifically so that you will understand what decisions will impact the business._
- There will be times when you need to motivate your peers to keep the fast-paced momentum, so it is also essential that you can demonstrate natural organisational skills and have experience of organising people and tasks._
- **The terms and conditions**_
- Work Pattern : Monday to Friday, 8:00 am to 5:30 pm._
- Job Title : Customer Service Co-Ordinator_
- **How to apply**_
- Please send your CV and an introduction to yourself_
- If you think you’re up for the challenge, get in contact with us."_

**Job Types**: Permanent, Full-time

**Salary**: £26,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Advisor

    2 days ago

    Neath, United Kingdom Garden City Garage Full time

    _For over 20 years Garden City Garage has been caring for the motoring needs of our local community with a transparent, friendly and competent approach to car servicing and repairs._ - Our relationship with our customers is very important to everything we do at Garden City Garage and our customer service provides the foundation for this, which is why our...

  • Customer Services Advisor

    1 day ago

    Neath, United Kingdom Halfords Retail Full time

    Age 22+ £10.20 per hour + performance related bonus - Age 21 £9.60 per hour + performance related bonus - Under 21 £8.20 per hour + performance related bonus This position is based at our Neath store. Core hours are 16 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm...

  • Service Advisor

    7 months ago

    Neath, United Kingdom A&S Tyres LTD Full time

    **About us** A&S Tyres LTD is a small business in Neath. We are professional, agile, professional, and our goal is to Make customers feel comfortable, providing the best customer service we can.. Our work environment includes: - Modern office setting - Food provided - Modern office setting '''Duties''' - Greet customers and provide excellent customer...

  • Recruitment Customer Service Call Handler and

    7 months ago

    Neath, United Kingdom Direct Nursing Services ltd Full time

    Hours: Up to 15-16 hours a week, required to work 2 shifts between 12noon and 8pm or 2pm to 8pm and operating over 7 days a week. Available to work weekends. Skewen or LLandarcy. - Development and progression opportunities - Weekly pay - Pro rata Holiday Days Who are we: Direct Nursing Services Ltd is a leading provider of health and social care staffing to...

  • Customer Experience Advisor S1 Retail

    7 months ago

    Neath, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues working 24.5 hours per week with a starting package of **£24,468 pro rata **this is made up of a base salary of **£22,400 pro rata **along with an additional **£500...

  • Customer Service Representative

    1 day ago

    Neath, United Kingdom Hawk 3 Talent Solutions Full time

    **Responsibilities**: - Manage a team of people. - Be aware of the latest customer service trends. - Help customers with complaints. - Respond to questions about products and services. - Answer questions about shipping information. - Deal with customer complaints. - Manage a team of customer service representatives. **Job Types**: Full-time,...

  • Customer Services Representative

    6 months ago

    Neath, United Kingdom DS Smith Full time

    Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging...

  • Customer Service Assistant

    7 months ago

    Neath, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Neath, SA11 5AZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Construction Advisor Lead

    4 days ago

    Neath, Neath Port Talbot, United Kingdom Bennett and Game Recruitment LTD Full time

    About the RoleOur client, Bennett and Game Recruitment LTD, is looking for an experienced Health & Safety Consultant to fill the position of CDM Advisor. This exciting opportunity is based in Port Talbot and requires travel throughout the UK.In this role, you will be responsible for delivering high-quality CDM and Health & Safety advisory services, ensuring...

  • Customer Service Engineer

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time

    Technical Support Role Marston Holdings is expanding its Technology side of the business, and we are looking for a skilled Customer Service Engineer to work on our Service Desk Team.You will be the first point of contact for customer support requirements, dealing with alerts from our monitoring systems and managing communication via our service desk...

  • Smoking Cessation Advisor

    8 months ago

    Neath, United Kingdom Swansea Bay University Health Board Full time

    You will need to have excellent interpersonal skills, and experience of working with Patients/service users to make a positive behaviour change. We are looking for an enthusiastic and highly motivated individuals to join our team of smoking cessation Advisors, to provide specialist behavioural support and advice to smokers who want to quit. Working within...

  • Customer Service Assistant

    2 days ago

    Neath, United Kingdom Castle Bingo Full time

    We currently have an exciting opportunity to join our Customer Experience Team at our Neath club. You will be enthusiastic, committed and driven to deliver an exceptional customer visit experience. You will be flexible in your approach, prepared to learn new skills and be willing to work across all departments of the business such as bar, catering, ticket...

  • CDM Advisor Professional

    5 days ago

    Neath, Neath Port Talbot, United Kingdom Bennett and Game Recruitment LTD Full time

    **Salary:** £50,000 - £60,000 per annumWe offer a competitive salary package, including flexible working arrangements, 25 days of annual leave plus bank holidays, pension scheme, and discretionary annual bonus.**Key Responsibilities:**Act as Principal Designer Advisor, supporting project teams in meeting CDM 2015 requirements.Provide expert CDM advice and...

  • Health and Safety Advisor

    2 weeks ago

    Neath, Neath Port Talbot, United Kingdom Bennett and Game Recruitment LTD Full time

    Job OverviewBennett and Game Recruitment LTD, a leading technical recruitment agency, is seeking an experienced Health and Safety Advisor to join their team. This role offers a unique blend of office-based work, home-working, and UK-wide travel opportunities.About the RoleThis position involves delivering CDM and health and safety advisory services across...

  • Catering and Customer Service Position

    4 weeks ago

    Neath, Neath Port Talbot, United Kingdom Educators Wales Full time

    About the Position: As a hospitality operative, you will play a vital role in ensuring the smooth operation of our refectories. Your responsibilities will include catering for staff and students, providing exceptional customer service, and maintaining a clean and safe environment.Responsibilities:Cater for staff and studentsProvide customer serviceMaintain a...

  • Customer Service Representative

    7 months ago

    Neath, United Kingdom DS Smith Full time

    Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging...

  • Senior CDM Advisor

    2 weeks ago

    Neath, Neath Port Talbot, United Kingdom Bennett and Game Recruitment Ltd Full time

    Bennett and Game Recruitment Ltd is seeking a skilled Senior CDM Advisor to join their team in Port Talbot. As a key member of the team, you will play a vital role in delivering CDM and Health & Safety advisory services across various projects.Key Responsibilities:Support project teams in meeting CDM 2015 requirements.Participate in design team meetings and...

  • Occupational Health Advisor

    1 week ago

    Neath, Neath Port Talbot, United Kingdom Bennett and Game Recruitment LTD Full time

    Bennett and Game Recruitment LTD is a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy.Job Overview:We are seeking an experienced Health and Safety Consultant to join our team as a CDM...

  • Principal Designer Advisor Role

    2 weeks ago

    Neath, Neath Port Talbot, United Kingdom Bennett and Game Recruitment Full time

    Key ResponsibilitiesAct as Principal Designer Advisor, supporting project teams in meeting CDM 2015 requirements.Provide expert CDM advice and guidance to clients.Serve as the primary point of contact for clients, ensuring excellent service delivery.Prepare and deliver comprehensive CDM documentation.Participate in design team meetings and workshops,...

  • Sales Associate

    1 month ago

    Neath, Neath Port Talbot, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated Sales Associate to join our team at Tesco Neath Abbey Rd. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key Responsibilities:Knowing your customers and serving them with passion and...