Customer Service Advisor

6 months ago

Leeds, United Kingdom Cortland Full time

**Role Overview**

**Role**: Enquiries Associate

**Reporting to**: Customer Experience Manager

**Location**: Leeds

**Company Overview**

LIV is a leading build to rent and residential block management company, delivering services nationwide. We currently manage tens of thousands of apartments in the UK and are involved in numerous schemes at different stages of development. Our clients include major developers and global investment funds, and we also represent thousands of leaseholders nationwide.

The diversity of our client base calls for an integrated team approach and our experts strive to deliver value to our clients through clear, innovative thinking and timely solutions. We are also firm believers that you create your own success As an entrepreneurial business we recognise and promote individuals who show potential to commit and grow with the business.

LIV is part of Cortland, who wish to develop 10,000 BTR units in the UK over the next 5-7 years commencing with our first 486-unit BTR residential development in Watford.

**Role Responsibilities**

As an Enquiries Associate you will be the voice of our brand connecting with our future residents, identifying their wants and needs, to help secure viewings across our multimillion-pound build to rent developments. You will lead on showcasing all the great things that our properties have to offer. This is a diverse and challenging role, but you have a passion for interaction and the drive to succeed. You will be organised and agile in your approach, so you can manage whatever is thrown your way. You will collaborate closely with the wider onsite team to achieve customer excellence. Other key roles you include:
**The Virtual Tour Guide**
- Discover a prospect’s needs during your conversations
- Highlight the development’s unique features and benefits and what sets it apart from the competition
- Create added value by anticipating requirements and addressing living concerns customers haven’t even thought of yet

**The Deal Sealer**
- Communicate with clarity and enthusiasm, assuring prospective residents that your development is where they want to live and a place, they will love to call home
- Process your deals efficiently and keep the residents updated consistently throughout

**The Better Living Expert**
- Understand that choosing a place to live is a big decision and that each customer will have their own set of concerns and non-negotiables to work through
- Relate well with all types of personalities

**The Problem Solver**
- Always ready to take charge and find solutions for your team no matter how challenging the issue
- Dynamic approach to problem solving, well organised and ability to work well under pressure
- Proactive listener able to provide appropriate feedback and action any reasonable requests that may arise from your team or customers

**The Organisational Genius**
- Keep all our in-house systems up to date so your colleagues and prospects are informed every step of the way.
- Having everything organised at the touch of a button so that you know which apartments are vacant, which have maintenance issues, and which are due for renewal

**The Impact You Can Make**
- You thrive in a fast-paced environment and are driven by exceeding targets ensuring our developments occupancy is always high
- Discovering the needs and wishes of the future resident to create and show value more effectively
- Able to overcome objections and obstacles wowing our future residents with your knowledge and skill

**Your Building Blocks of Success**
- Extensive experience in a customer facing role ideally in BTR, Property Management or Hospitality
- Excellent sales and customer relations skills, with plenty of energy and enthusiasm
- Able to communicate effectively with teammates, prospects and residents.
- Resourceful problem solver who is always up to the challenge
- Highly organised with the ability to prioritise effectively and multi-task
- Impeccable record-keeping and reporting skills
- Tech savvy and computer literate
- Natural rapport building skills.

**The LIV Difference**

At LIV we understand that client service delivery and a focus on the resident experience sits at the heart of what we do. We put our customers and our residents first and enjoy the part we play in building vibrant, new communities.

We have worked extensively on large residential developments throughout the UK which has allowed us to develop specific experience and expertise in all the key areas that are relevant to successful management delivery. We are very fortunate to have a talented team and it is their combined experience which ensures we are at the forefront of the industry today.

Many of our competitors talk about what services they provide but we believe what makes us different is that we have been delivering these promises now for several years, at sites across the country.

With LIV’s plans of further expansion, we would be delighted to see whether you believe you

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Responsibilities**: - Provide exceptional customer service to clients via...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company. **Duties**: - Building and maintaining strong, long-lasting customer relationships - Handling...

  • Customer Sales Advisor

    6 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Customer Sales Advisor** **Responsibilities**: - Provide sales support to customers by providing product information and...

  • Sales Advisor

    6 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Sales Advisor** **Responsibilities**: - Greet and assist customers in a timely manner. - Provide sales support to...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Leeds** Salary up to £24500 dependant on experience+ reputable law firm in Leeds+ full training provided+ excellent progression and development+ significantly growing business+ excellent transport links+ no shift patterns or weekends+ superb offices and environment+ brilliant on site facilities+ great team and culture+...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Perfect Placement UK Ltd Full time

    **County**: West Yorkshire **Town/City**: Leeds **Sector**: Administration and Accounts, Accident Repair Centre **Salary**: £26000 per annum **Job ref**: 131194 **Bodyshop Customer Service Advisor - Large Independent Bodyshop in Leeds** - Basic Salary - Up to £26,000.00 - Monday-Thursday 08:30-16:30, Friday 08:30-15:30 (39 hours per week) - 22 days...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Leeds / Hybrid Working** - Salary of £22500 - reputable growing organisation in Leeds - excellent training and development plan - structured career path - excellent benefits - fab on site facilities - hybrid working - free parking - no shift patterns or weekends - great culture and vibrant team - lots of great incentives and...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £10.42 per hour. **Customer Service Advisor benefits**: - Weekly pay, - Free parking - Canteen - Free hot and cold beverages - Continuous training and development whilst on assignment - Hybrid Working Training is included to prepare you for this role **Customer Service Advisor role**: - To...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom HR GO Recruitment Full time

    **Customer Service Advisor** **Pay rate - £11.11** **Leeds LS27 ( Morley )** **ASAP start!** **Hours: Full time working hours, 5 days out of 7 between 8am-8pm** **What is in it for you?** - Located in the heart of Leeds LS27 ( Morley ) - Competitive hourly rate - Genuine career prospects - Weekly pay - Opportunity to get a permanent contract for the...

  • Customer Representative

    6 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Stratstone BMW Full time

    **Service Advisor (fixed-term, 6 months. Monday-Friday)** **Stratstone BMW Leeds** **Salary of £23,059 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Leeds? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £20,300 per annum. **Customer Service Advisor benefits**: - Generous 9% employer pension contribution - 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) - 50% off home, motor and pet insurance - Free travel insurance and Green Flag breakdown cover - Additional...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom XCL Group Full time

    **Role**: Customer Service Advisor **Location**: Seacroft, Leeds (All Office Based) **Salary**: £25,500 per annum **Hours**: 37-hour work week XCL Group are currently recruiting for a Customer Service Advisor for our client based in Seacroft, Leeds. This role is all office based, and they are looking for an individual who will be an integral part of the...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds! - Working for a reputable Insurance Business! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable Insurance business! This would be an excellent opportunity for someone experienced within...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Solo Search Full time

    **Position**: Customer Service Advisor **Suitable for**:Inbound** **Customer Service Advisor, Case Executive, Case Administrator **Location**:Leeds**, **West Yorkshire (close to train station)*** **Salary**:£21,255 plus bonus + bens **Please note that unfortunately, our client is unable to offer sponsorship** The main focus of the Customer Service...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom HR GO Recruitment Full time

    **Job Title: Customer Service Advisor**: - **Location: Leeds**: - **Salary/Hourly Rate: £11.44 per hour**: - **Job Type**:Temporary**: - **Working hours/days: Monday to Friday, 8.30am-4.30pm** HRGO Recruitment are looking for an enthusiastic and energetic character to join one of our clients based in Leeds as a Customer Service Administrator. You will...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Technical Prospects Ltd Full time

    **Customer Service Advisor** **Offering £23,000 - £24,000 Basic Salary Plus Benefits.** **Customer Service Advisor - Key Responsibilities** - Create strong customer relationships and enhance the reputation of the business. - Managing and processing orders from start to finish. - Maintain a strong working relationship with all internal and external...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for someone...

  • Customer Services Advisor

    6 months ago

    Leeds, United Kingdom Wote Street People Full time

    **Customer Services Advisor** **£22K** **Leeds (LS25 2GA).** Fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business. We are looking for a dynamic Customer service Advisor / Move Manger who is passionate about customer service and who has a proven track...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Technical Prospects Ltd Full time

    **Customer Service Advisor** **Offering £23,000 - £24,000 Basic Salary Plus Benefits.** **Customer Service Advisor - Key Responsibilities** - Create strong customer relationships and enhance the reputation of the business. - Managing and processing orders from start to finish. - Maintain a strong working relationship with all internal and external...