Payment Fraud Prevention Associate

4 months ago

Southampton, United Kingdom Starling Bank Full time

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
The Payment Fraud Prevention Team pride themselves on protecting our customers from falling victim to scams. As a Payment Fraud Prevention Associate, you’ll play a vital role in discussing concerning payments with our customers and providing education on scams that we are seeing within the Financial Sector. You’ll work in a close knit group, with support of senior members of staff to deliver the best outcomes for customers and to keep their funds from falling into the wrong hands.
Applications for this role will close on May 21st.

**The Shifts**:
This role will operate on a shift pattern - 37.5hrs a week (5x7.5hr shifts), on a 5 week rotation pattern structured as follows:
Week 1 - Monday to Friday - 13:30 - 22:00
Week 2 - Monday to Friday - 09:00 - 17:30
Week 3 - Monday to Thursday - 09:00 - 17:30 & Saturday - Sunday 13:30 - 22:00
Week 4 - Tuesday & Friday 09:00 - 17:30 and Wednesday & Sunday 06:00 - 14:30
Week 5 - Monday to Tuesday & Thursday to Saturday 06:00 - 14:30

**Training for the role**:
We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office every day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling
We offer hybrid working; once your training has been completed, you'll spend around 20% of the time in the office with your team and 80% working from home.

**The recruitment process**:
After this, the final stage would be a video interview with our Fraud Claims team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect

**Responsibilities**:

- Completing outbound calls to customers, identifying possible impersonation attempts and scams to minimise fraud risk, financial loss and regulatory breaches.
- Review payments completed by customers based on information provided to prevent scams from taking place.
- Working to a high standard, meeting strict timeframes whilst working under pressure.
- Communicating directly with customers following unauthorised and authorised fraud claims, through in-app messages or via telephony to establish circumstances and additional information, before providing a fair and logical decision, with supporting rationale.
- Document research findings and actions on cases for possible referrals for suspicious activity, identity theft operations and suspected money laundering
- Work as part of a team and supporting colleagues as and when required in order to reduce workload(s).
- Ensuring tickets are prioritised and worked within SLA to provide the best possible customer experience, especially when they’re a victim of fraud.
- Proactively identifying financial crime trends through data analysis and sharing findings with leadership as and when required.

**Requirements**:

- Keen interest in stopping Fraud whilst considering the impact of how an investigation can impact genuine customers.
- You will have 1 years’ experience in a Retail Bank environment, desirably within a Customer Service function.
- Understanding or knowledge of the Continuous Reimbursement Model (CRM) Code is desirable.
- Excellent communication skills, both written and orally.
- A team player who is also able to work independently to deliver in a fast-paced work environment.
- Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
- Ability to liaise with different teams and stakeholders with confidence to assist your investigations.
- Strong interpersonal and organisational skills.
- Ability to understand complex problems and identify potential solutions.
- Able to adapt to change positively and quickly.
- Experience of working in a telephony environment and have the skills to speak to customers confidently, demonstrating the core values which are aligned with Starling’s ‘tone of voice’.

**Benefits**:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and

  • Payment Fraud Prevention Associate

    4 months ago

    Southampton, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Retail Loss Prevention Officer

    4 months ago

    Southampton, United Kingdom Momentum Security Recruitment Full time

    **,Retail Loss Prevention Officer (In-house)** **Hourly rate: Up to £23,000 depending on experience plus bonus, pension, discounts.** **Hours: 37.5 to 42 hours per week. Days only. Earliest start is generally 10am / latest finish 8pm.** **Location: Southampton City Centre** We are seeking customer & security focused Retail Loss Prevention Officers to...

  • Financial Crime Prevention Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Financial Crime Prevention Specialist. This is a fixed-term contract position that will last for 6 months.As a Financial Crime Prevention Specialist, you will be responsible for investigating allegations of financial crime, analyzing data, and making...

  • Financial Crime Prevention Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Southampton, United Kingdom Full time

    About the RoleWe are seeking a highly skilled Financial Crime Prevention Specialist to join our team in Southampton, United Kingdom. As a key member of our compliance team, you will play a critical role in ensuring the integrity of our financial systems and preventing financial crime.Key ResponsibilitiesInvestigate allegations of financial crime, including...

  • Financial Crime Prevention Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Southampton, United Kingdom Full time

    About the RoleWe are seeking a highly skilled Financial Crime Prevention Specialist to join our team in Southampton, United Kingdom. As a key member of our compliance team, you will play a critical role in ensuring the integrity of our financial systems and preventing financial crime.Key ResponsibilitiesInvestigate allegations of financial crime, including...

  • Application Fraud Investigator

    4 months ago

    Southampton, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Financial Crime Prevention Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Compliance team at Quilter, a leading wealth management business in the UK and internationally. As a Financial Crime Prevention Specialist, you will play a critical role in ensuring the company's compliance with anti-money laundering regulations and preventing financial crime.Key...

  • Financial Crime Prevention Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Compliance team at Quilter, a leading wealth management business in the UK and internationally. As a Financial Crime Prevention Specialist, you will play a critical role in ensuring the company's compliance with anti-money laundering regulations and preventing financial crime.Key...

  • Ecommerce Finance Associate

    4 months ago

    Southampton, United Kingdom Garmin (Europe) Ltd Full time

    Ecommerce Finance Associate Office Based - Southampton (Hybrid after probation period) £27,540 per annum All applicants must have Right to Work in the UK, please note Garmin do not offer Sponsorship. About Us Here at Garmin, we love what we do - fuelling people's passions for fitness monitoring, sports timing, mapping and management, driving and/or...

  • Ecommerce Finance Associate

    4 months ago

    Southampton, United Kingdom Garmin (Europe) Ltd Full time

    Ecommerce Finance Associate Office Based - Southampton - Monday to Friday, 08:30 - 17:30 (Hybrid after probation period) £27,540 per annum All applicants must have Right to Work in the UK, please note Garmin do not offer Sponsorship. About Us Here at Garmin, we love what we do - fueling people's passions for fitness monitoring, sports timing, mapping...

  • Compliance Risk Manager

    3 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Financial Crime Prevention Specialist. This is a fixed-term contract position that will last for 6 months.As a Financial Crime Prevention Specialist, you will be responsible for investigating allegations of financial crime, analyzing data, and making...

  • Anti-Money Laundering Investigator

    3 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Financial Crime Prevention Specialist. This is a fixed-term contract position that will last for 6 months.As a Financial Crime Prevention Specialist, you will be responsible for investigating allegations of financial crime, analyzing data, and making...

  • Account Manager

    4 months ago

    Southampton, United Kingdom Stored Value Solutions (SVS) Full time

    Stored Value Solutions (SVS), a subsidiary of FLEETCOR Technologies, Inc., is a world leader in gift cards whose mission is to increase the value and impact of our client’s gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than...

  • Financial Crime Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleThis is a challenging and rewarding role that requires a high level of expertise in financial crime prevention and investigation. As a Financial Crime Specialist, you will be responsible for carrying out investigations across all businesses in relation to allegations of money laundering, sanctions, external and internal fraud, bribery and...

  • Financial Crime Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleThis is a challenging and rewarding role that requires a high level of expertise in financial crime prevention and investigation. As a Financial Crime Specialist, you will be responsible for carrying out investigations across all businesses in relation to allegations of money laundering, sanctions, external and internal fraud, bribery and...

  • Physician Associate

    4 months ago

    Southampton, United Kingdom Medical Staffing Full time

    **Role Title: Physician Associate** **Location: Southampton** **Salary: Varied depending on experience** **A bit about the role**: - Provide health and disease promotion and prevention advice alongside analyzing and actioning diagnostic test results. - Recognize, assess, and refer patients presenting with mental health needs. - Undertake home visits when...

  • Southampton FC Retail Associate

    1 day ago

    Southampton, Southampton, United Kingdom Constellation Careers Full time

    Job Title: Southampton FC Retail AssociateWe are seeking a highly motivated and enthusiastic Retail Associate to join our team at Constellation Careers. As a Retail Associate, you will be responsible for providing exceptional customer service, managing and taking card payments, and maintaining the cleanliness and hygiene of the unit.Main...

  • Southampton FC Retail Associate

    1 day ago

    Southampton, Southampton, United Kingdom Constellation Careers Full time

    Job Title: Southampton FC Retail AssociateWe are seeking a highly motivated and enthusiastic Retail Associate to join our team at Constellation Careers. As a Retail Associate, you will be responsible for providing exceptional customer service, managing and taking card payments, and maintaining the cleanliness and hygiene of the unit.Main...

  • Warehouse Associate

    4 weeks ago

    Southampton, United Kingdom Team Jobs -Industrial Full time

    Position: Warehouse AssociateHourly Rate: £12.09Location: SouthamptonAbout the Role:TeamJobs is collaborating with a reputable organization to find a dedicated Warehouse Associate to enhance their workforce.Key Responsibilities:Accurate picking and packing of ordersPerforming manual handling tasksConducting quality inspections of productsEssential...

  • Financial Crime Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About the RoleThis is a challenging and rewarding opportunity to join the Compliance team at Quilter, a leading wealth management business in the UK and internationally. As a Financial Crime Specialist, you will play a critical role in preventing and detecting financial crime across all businesses.Key ResponsibilitiesInvestigate allegations of financial...