Kitchen Showroom Project Co-ordinator
3 weeks ago
**Kitchen Showroom Project Coordinator**
They will be a highly motivated self-starter with a focus on delivering exceptional customer experiences. As the first point of contact for clients after the sale, the Project Coordinator will be friendly, efficient, and professional at all times, building relationships with both customers and suppliers.
**Job Summary**
Reporting to the Operations Director, this role will be a critical part of our team, responsible for coordinating the installation process from start to finish. The Project Coordinator will work closely with customers and suppliers to ensure that orders are placed and executed smoothly, with a focus on providing the highest standards of customer service throughout.
**General Responsibilities**
- Establishing initial contact with customers at the point of sale, introducing yourself and outlining the installation process.
- Ensuring that customers receive outstanding customer service throughout their time working with The Kitchen Partners.
- Using our dedicated kitchen design software to produce accurate and detailed design packs for the customers and fitters.
- Organising and maintaining administrative duties, including order tracking and paperwork.
- Providing support to other staff to ensure customer installations are handled professionally and efficiently.
- Using and updating Taskworld to create a project plan for each installation.
- Maintaining up-to-date records of materials required for installation and coordinating with the store/warehouse.
- Working closely with suppliers to ensure delivery schedules are on track.
- Gaining customer feedback and reviews once installations are completed.
- Maintaining close contact with customers throughout the process to ensure everything runs smoothly.
**Key Experience/Skills**
- Prior experience in the kitchen, bathroom, or construction industry is desirable but not essential.
- Outstanding verbal and written communication skills with strong attention to detail.
- A confident and tenacious personality, with the ability to work independently and as a team player.
- The ability to work well under pressure and prioritise tasks effectively.
- A strong commitment to delivering excellent customer service.
- Strong administrative experience.
- Excellent communication and IT skills, including proficiency in Microsoft Office.
**Education**
A levels minimum requirement
**The Package**
- £25k pa with opportunities for performance-related bonuses
- Working hours 9-5pm with some Saturdays required
- 22 days holiday per year plus bank holidays
**Salary**: £25,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Project Management: 1 year (preferred)
Work Location: One location
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