Customer Service Advisor

7 months ago

Brighton, United Kingdom CSnotepad Full time

**What jobs do we have on offer?**

We currently have full-time and part-time positions available in our relaxed Brighton & Hove office. You will be handling inbound customer service calls on behalf of our growing customer base.

Working hours are between 8:30am and 6:00pm Monday - Friday (start and finish times vary) and currently we have a position open with Saturday hours between 9:00am to 3:30pm which would mean having a day off in the week. If you are looking for part-time hours we are happy to discuss your availability.

**What do I need to know about working for you?**

The calls you will be handling are all inbound (this is not a sales role and there is no cold calling). We take calls on behalf of hundreds of different private companies and several national charities, your role will include taking messages, connecting calls through to customers and sometimes processing orders.

We run a very straightforward and honest business. We expect our call team to work hard when we’re busy, (you should expect to be handling calls for between 50% and 75% of your day), but when we’re not we like to give you the freedom to make use of this time, for example use the internet, read a book or study in-between answering calls and chats. We don’t ask you to dress formally in the office, we just need you to be reliable and committed to the role.

If you perform well there’s no cap on your pay increases, bonuses and progression within the company. We believe in rewarding those who are hardworking, have a good work ethic and who can be relied upon by the rest of the team.

**What skills do I need to work with you?**

As you’ll be working on the phone and taking basic information from callers we have simple requirements:

- Polite, friendly and positive
- Able to speak English clearly and spell to an acceptable level
- Have familiarity with typing on a computer

**Do I need experience?**

No. We don't require you to have experience as full training will be given.

**What do I get paid?**

We’re not shy when it comes to rewarding hard work, once you’ve worked with us for 3 months we’ll give you a £150 welcome bonus as a thank you for your commitment. You can also earn up to an additional £300 or more per month on our realistic and achievable bonus scheme.

Your starting salary will be £22,000, with up to £3,000 in additional straightforward bonuses available and an annual review.

**Is this job right for me?**

If you are committed to working hard when it’s busy, are happy answering customer service calls, want to be rewarded financially for your hard work, enjoy the flexibility to use free time at work for personal things, and love working as part of a relaxed and friendly team, then yes this should be for you.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Brighton: reliably commute or plan to relocate before starting work (required)

Application question(s):

- If you are looking for part time hours, please let us know how many hours in total per week you would be able to work and across which days. Our opening hours are 8:30am-6pm Monday-Friday and 9am-3.30pm Saturdays.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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