Adviser - Help to Claim

2 weeks ago


StokeonTrent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

Citizens Advice Staffordshire North and Stoke on Trent is looking for Advisors to deliver the Universal Credit: Help to Claim Service. Currently funded until 31st March 2024.

The Adviser will offer - Assessment, Signposting, Assisted information, Brief Intervention and full Advice on the telephone and via webchat to people needing assistance to claim Universal Support.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

**You will have**:

- The ability to work within aims, principles and policies of the Citizens Advice service
- Experience and a working knowledge of the main generalist advice areas but with particular reference to benefit advice and Universal Credit
- Good communication skills
- High level of IT literacy including the general use of the internet and to deliver webchat
- The ability to prioritise and plan work to meet deadlines under pressure
- The ability to travel within our main area of operation (North Staffordshire)

**Job Types**: Full-time, Part-time
Part-time hours: 22-37 per week

**Salary**: £22,191.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Stoke-on-Trent, ST1 1HL

Application deadline: 14/07/2023


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