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Customer Service Coordinator

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Oldham, United Kingdom Obsidian Logistics Support Ltd Full time

Join the dynamic team at an Oldham Equipment Service Centre as a Customer Service Coordinator. Handle inquiries and orders related to community healthcare equipment, providing professional assistance to service users, family members, and healthcare professionals. Work alongside a motivated team in a rewarding environment committed to recognition for outstanding performance.

**Role Overview**:

- Manage incoming calls, addressing queries promptly and professionally.
- Coordinate orders for delivery, installation, and collection by Driver Technicians.
- Analyse orders for errors and ensure accuracy in online orders.
- Handle order entry through the online system.
- Perform general administration to support daily activities.
- Full training provided.

**Requirements**:

- Proven experience in a busy office environment.
- Previous telephone-based customer service experience.
- Strong attention to detail and accuracy.
- Previous administration and diary management experience.
- Competent IT skills, including Microsoft Office programs.

**Benefits**:

- Competitive hourly rate: £11.48
- Monday to Friday, 8 am - 5 pm
- 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata)
- Company Pension Scheme
- Life Assurance
- Rewards scheme with 200+ exclusive perks and discounts

This role involves regulated activity and requires a DBS disclosure.

Join us on this rewarding journey

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: From £11.48 per hour

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Have you previous experience as a Customer Service Coordinator?
- Do you have transport to get to Oldham during the week?
- When are you available from or what is your notice period?
- Are you happy to submit for a Data and Barring Certificate?

Work Location: In person