Customer Service Coordinator

1 week ago


Oldham, United Kingdom The Recruitment Fix Full time

Monday - Friday Days
- Comp Salary + Excellent Benefits
- Technical Manufacturer with Global Presence
- Great Career Opportunity

Our client is a global manufacturing company and a market leader that supplies specialist products to environmental, aerospace and marine markets. Their growth forecast for the future is very impressive and to compliment this we are recruiting for an experienced Customer Service Coordinator to join their busy team.

Reporting to the Customer Service Manager, the main objective of this role is to service UK and Export customer enquiries with a view to improving efficiency and service

**Key Responsibilities**:

- To service UK and Export Customers
- To manage enquiries relating to prices, stock availability, samples, shipping, and delivery
- To develop sufficient technical knowledge to assist the Customer
- To raise Quotations and interpret customer orders into the system
- Handle Customer stock checks
- To pay attention to the customers’ complex/specific requirements
- Maintain database figures and generate reports
- Continually monitor all outstanding orders and in conjunction with the Customer Service Manager, maintain constant pressure on the internal organisation to ensure optimum service to our customers
- Support external sales team, Agents and Distributors and keep theminformed
- Monitor credit control issues and chase customers for payment when required
- Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
- Work closely and communicate well with all internal departments
- To contribute and share ideas to continuously improve current processes

**Skills & Experience**
- Strong background in Customer Service
- Excellent communication with customers overseas, as well as in the UK
- Excellent telephone manner
- Approachable and good interpersonal skills
- Problem solving and finding solutions.
- Attention to detail, ability to work calmly under pressure and using your own initiative
- Excellent computer skills: Outlook, word, excel, and power point
- A flexible and adaptable team member

Hours of work are Monday to Friday and salary is negotiable depending on experience. This is an excellent opportunity to join a successful company that can offer continued career development.

To apply, in confidence, please send your CV to Chris Chambury at The Recruitment Fix.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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