Customer Support Hero
3 weeks ago
**Customer Support Hero, Bishops Stortford**
**Maternity Cover - 1 year contract**
**£21,000 per annum**
The Customer Support Hero is responsible for supporting and leading our customer experiences for the continued benefit of our customers, the company, and your colleagues.
This role requires a drive to support market leading customer service and will involve various aspects of interaction with customers, from dealing with party orders, customer feedback, assisting customers and colleagues with challenges around delivery and click & collect, to supporting management and team members through exceptional communication and providing customer feedback reporting.
The role will mainly be based at head office although it will involve “out of hours” customer support.
This role also encompasses supporting your colleagues at the S.H.E.D (your internal customers) by carrying out the day to day administrational tasks, along with reception support and welcoming visiting guests, all of which is key to driving operational success and efficiency at the S.H.E.D.
Flexible hours within the office, 1 day work from home
**Main Responsibilities**:
- To manage the Party Order process liaising with the customers, Operations Team, and stores
- Use of the day to day Click and Collect/ TCG HD (Preoday) platform
- Manage customer feedback from all 3rd Party systems such as Deliveroo and JUSTEAT.
- Respond to customer reviews aggregated onto the YEXT platform which captures customer feedback from the likes of Tripadvisor, google reviews, apple and bing.
- Responsible for carrying out daily/weekly administrative activities
- Draw weekly/monthly reports for the MD, Head of Operations and Operations team to provide them with insights in to how best we can improve our customer experiences across the business.
- We will of course support flexibility with the out of hours work to ensure you are enabled to enjoy your weekends too.
**Benefits**:
- 5% pension contribution
- Life Assurance (3x Death in Service)
- Birthdays off; if on a working day
- 20 days holiday plus 8 Bank Holidays
- Health Shield - health care support
INDHEADOFFICE
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