Customer Care Co-ordinator

2 weeks ago


Great Saxham, United Kingdom CLAAS U.K. Ltd. Full time

**Company**: CLAAS U.K. Ltd.
**Location**: Saxham
**Start Date**: 19/02/2024
**Professional Level**: Professionals
**Key Area**: Marketing

At CLAAS UK at Saxham we provide Sales, Service, Parts, IT, Marketing and Accounts support for our dealer network across the UK and Ireland. CLAAS UK is also the sole wholesale distributor for all CLAAS machinery in the UK and Ireland. Officially opened in 2020 our new state of the art headquarters provides a healthy, thriving environment for our employees and being a family run business, the well being of our staff is paramount to our success.
With a deep rooted passion for our industry and its people our work ethos is based on trust and mutual respect.

**Your role in our team**:

- We are looking for a Customer Care Co-ordinator to work in our busy Sales and Marketing department based at the CLAAS UK headquarters, Saxham, Bury St Edmunds.
- Reporting to the Marketing Manager this is an exciting and varied role that crosses all aspects of our Customer Care Programme, from the day to day management of visitors to the CUK headquarters and our Customer Experience Centre, to organising group travel for customers to the CLAAS factories in France and Germany.
- In addition you will be responsible for show and event management for CUK, overseeing event logistics, set up and communication.

**Your profile**:

- As the first point of contact for customers to CLAAS UK, you will need to ensure expectations are met, this requires someone with drive and enthusiasm, who is confident and friendly and will champion the CLAAS brand.
- You will need excellent organisational, communication and interpersonal skills in order to clearly and confidently communicate with people on all levels.
- Meticulous attention to detail is a must, as you will need to translate concepts and ideas into well run events, either in-house or at an external venue.

**Your benefits**:

- In return we will provide you with an encouraging and collaborative environment in which to work, with the opportunity to further develop your skill set.
- We offer a competitive salary, incentive, pension plan and an attractive holiday entitlement, modern state of the art offices, an established on site restaurant, ample parking and excellent transport links with Cambridge and Bury St Edmunds.
- If you would like to move forward with a global brand with a turnover in excess of €5bn contact us today.
- For an informal chat please call Lynn Chilvers on 01284 777703.

**Your contact from our CLAAS Recruiting Team**

Julie Christine White

CLAAS U.K. Ltd.

(+44) 01284 777733



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