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Receptionist/administrator

6 months ago

Coalville, United Kingdom Harlow Bros Ltd Full time

We have an exciting opportunity for an enthusiastic, reliable, and hardworking **Receptionist/administrator **at **Harlow Timber Systems **in **Bardon. **This is a fast-paced working environment working within a well-established team.

Harlow's has recently transitioned from a family-owned business to an Employee-owned business. The Harlow family wanted to ensure that the ethos and service which has been a major factor in the company’s success, would continue for decades to come. An Employee Ownership Trust will ensure this and enable business to continue as usual for both customers and staff.

Harlow’s has over 90 years’ experience in Timber, Engineered Timber, Manufactured Buildings and more. With 13 locations across the UK and over 500 employees, from manufacture to merchanting, Harlow’s have the expertise to advise, supply and support you in any project or build.

We are looking for someone with the following **experience/qualifications**:

- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Professional attitude
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise.
- Excellent organisational skills
- Multitasking and time-management skills, with the ability to prioritise tasks.
- Customer service attitude

The hours of work are - **8:15am and 5:15pm Monday to Friday with a 60-minute lunch**

You will report to **The Managing Director**

As a **Receptionist/administrator **your primary responsibilities would be:

- Managing the internal switchboard, taking detailed messages or forwarding across calls to the correct person/department - acting as a gatekeeper where required.
- Being the first person to meet and greet visitors and clients on arrival at the offices - organising H&S inductions, visitor passes, parking allocations.
- Providing a first-class customer service, ensuring you maintain friendly, professional and deal with all scenarios in a courteous manner.
- Supporting internal departments with administrative documentation, ensuring all paperwork is logged against the correct file.
- Typing of confidential correspondence, customer forms and product records.
- Handle inbound and outbound post and deliveries.
- Escalating any concerns/complaints to the relevant department manager.
- Maintaining an accurately updated system with customer contact information and payment accounts.

Harlow’s provides the following **benefits** to all employees:

- Pension Scheme
- 10% Discount across Harlow Bros. Branches
- Employee assistance programme
- In House Training and Recognised Qualifications

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Coalville, LE67 1TU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person