Export Customer Service Advisor
7 days ago
Mpeople Recruitment are recruiting for an **Export Customer Service Advisor **to join a reputable business based in **Oldham.**
**Role**:Export Customer Service Advisor
**Location**:Oldham
**Salary**:upto £27,000 dependant on experience
**Hours of work**:37.5 either 8:30 to 4:30 or 9 to 5
**Benefits**:
- 25 days holiday plus bank holidays
- Free Parking
**Key responsibilities**:
- To service UK and Export Customers
- To manage enquiries relating to prices, stock availability, samples, shipping, and delivery
- To develop sufficient technical knowledge to assist the Customer
- To raise Quotations and interpret customer orders into the system
- Handle Customer stock checks
- To pay attention to the customers’ complex/specific requirements
- Maintain database figures and generate reports
- Continually monitor all outstanding orders and in conjunction with the Customer Service Manager, maintain constant pressure on the internal organisation to ensure optimum service to our customers
- Support external sales team, Agents and Distributors and keep them informed
- Monitor credit control issues and chase customers for payment when required
- Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained
- Work closely and communicate well with all internal departments
- To contribute and share ideas to continuously improve current processes
- Ad hoc duties as required
**Skills and Experience**:
- Strong background in Customer Service
- Experience working in a customer service role in the Manufacturing Industry
- Excellent communication with customers overseas, as well as in the UK
- Excellent telephone manner
- Approachable and good interpersonal skills
- Problem solving and finding solutions
- Attention to detail, ability to work calmly under pressure and using your own initiative
- Excellent computer skills: Outlook, word, excel, and power point
- A flexible and adaptable team member
**Job Type**: Permanent
**Salary**: Up to £27,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: ANP
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