Customer Service Advisor
2 weeks ago
Are you looking for an employer that values your hard work, will invest in you, and support your career development? Do you want to work in a fast-paced, vibrant team where you can really apply yourself to achieve results? If so, then this is the job for you
About us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 40,000 customers nationwide.
Our customers are so important to us - and we want them to feel that way, so delivering great service is our top priority. We're committed to doing what we say we'll do, keeping people informed, responding quickly, and resolving any problems.
Our Customer Service Advisors assist our customers, many of which are in vulnerable situations, with a range of queries like repairs, complaints and rent accounts via various contact channels such as telephone, web chat and emails. Our aim is to resolve all our contact at first point, whilst providing an amazing customer journey.
What we're looking for
We're looking for Full-time and Part-time Customer Service Advisors to join our team based in Oldham, offering Hybrid working opportunities. We have several Full-time Customer Service Advisor opportunities to join us working on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm. We are also offering Part-time Customer Service Advisor opportunities to work between 22 - 28hours per week, across 5 days (this opportunity must include one late shift per week covering up to 8:00pm).
Our best Customer Service Advisors within our Contact Centre are from a variety of different backgrounds, so we know that previous experience in housing or a contact centre isn't essential. But we also know that to succeed in this role you'll need to be resilient, enthusiastic, and most importantly, care about customer service.
You'll be a talented communicator with the ability to handle sometimes challenging conversations with some of our most vulnerable customers, whilst delivering a great service. You'll be a proactive and positive person with a real 'can do' attitude who loves to contribute ideas to further improve customer service processes.
Essential:
- Proven experience of providing excellent customer services.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Excellent oral and written communications.
- Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone.
- Proven ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements.
Location
Our Customer Service Centre is based in Oldham, and successful applicants will be able to work successfully both in an office and home-based environment.
Our current operating hours are between the hours of 8am & 8pm (Mon-Fri), however weekend and bank holiday working are currently under review and may be required in the future.
Due to the training for this role, the expected start date will be 19th August 2024.
If your application is successful, you will be required to complete a short 1st stage Video where you will be asked to answer 4 short questions. You must complete the Video by midnight on 2nd July 2024.
Our 2nd stage interviews will be face to face in our Oldham office on 9th-11th July 2024.
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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