Head of Service Delivery

6 months ago


Reading, United Kingdom Primark Full time

**Head of Service Delivery**

Our Technology teams are right at the heart of what we do. Surrounded by some of the best _technology leaders_ in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

You will be responsible for ensuring that the Primark technology team which includes an extensive outsource perimeter delivers the best possible technology service to the wider Primark business.

You will act as the service conscience for Technology protecting the Primark business from introducing new technology or making changes to existing technology solutions which could present a material risk to the profitability or business operations of the business.

**What You’ll Get**

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

**Some of our benefits are**:

- 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
- Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
- Competitive Bonus, Pension, and Healthcare package

**What You’ll Do**:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

- You will continually seek out opportunities to improve and modernise the way

in which service is delivered aligning the product ways of working to the service delivery management model.
- A key deliverable will be the successful implementation of a more modern and fit for future service management framework that marries the right level of centralised control and local empowerment to ensure that service is not compromised whilst the pace of change is optimised.
- Ensure that there is a singular way of working across all partners and ensure partners understand how they contribute to end to end success.

**What You’ll Bring**
Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

- A minimum of 8-10 years of experience in a complex IT environment, with at least 3-5 years in a senior leadership role overseeing Service Delivery.
- Experience of delivering service across a heavily outsource technology landscape ideally within the retail industry.
- An ability to lead through challenging times in a high-pressure environment demonstrating resilience and calm
- Strong knowledge and understanding of project management methodologies, tools, and best practices. Experience with Agile and traditional project management frameworks is desirable.
- Excellent leader and trusted advisor with extensive experience of developing senior business relationships and shaping and underpinning business strategies.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

**_ BR ID: 123647BR_**:



  • Reading, United Kingdom Reed Insurance Full time

    Head of Service Development Reading - Hybrid £65,000 - £70,000 An exciting opportunity has arisen for a **Head of Service Development** to join our client’s operation team. As Head of Service Development, you will be responsible for leading the development of the service proposition to its distribution partners and customers working with all...


  • Reading, United Kingdom Fire Service Full time

    We are looking for our next **Head of Prevention and Protection**. In this critical leadership role, you will be at the forefront of our service delivery, with responsibility for the effective management, performance and delivery of the Prevention and Protection strategies and functions, as well as being an active member of the Senior Leadership Team,...


  • Reading, Reading, United Kingdom Regional Buildings Full time

    Head of Delivery and Commissioning OpportunityWe are seeking a Head of Delivery and Commissioning to join our Regional Buildings team in the South East Region. As a key member of our project management team, you will be responsible for delivering complex construction projects in the Defence sector.This is an exciting opportunity to take charge of all aspects...


  • Reading, United Kingdom CV-Library Full time

    Head of Project DeliveryWe have a fantastic opportunity for a Head of Project Delivery at a company based in Wokingham. As the Head of Project Delivery, you will be responsible for overseeing the successful execution of all project delivery activities while managing the operational base.Key Responsibilities:Lead the planning, execution, and delivery of...

  • Consultant Lead

    10 hours ago


    Reading, Reading, United Kingdom Head Medical Full time

    About the OpportunityWe are excited to offer a unique role for a skilled anaesthetist to join our Head Medical team in Shepton Mallet, Somerset.This is a fantastic chance to work with a caring team, pursuing a rewarding career as a key member of our organisation. You will contribute to the delivery of high-quality patient care, collaborating with other...


  • Reading, Reading, United Kingdom Thames Water Utilities Limited Full time

    About the RoleThe Head of Project Delivery position is a pivotal opportunity to make a meaningful difference at Thames Water. With a competitive salary of £88,000 - £100,000 per annum and a comprehensive benefits package, this role offers an exciting chance to inspire and lead a talented team.Key TasksDrive programme management aspects of large-scale...

  • Head of Delivery

    7 months ago


    Reading, United Kingdom Ciphr Full time

    **Ciphr has a new opportunity for a Head of Delivery, responsible for leading an agile delivery team to design, develop, and deliver innovative products and solutions for our customers and provide technology support services. You will be joining an organisation where you will work with a team that is goal driven and people focused.** At Ciphr our priority...


  • Reading, Reading, United Kingdom Turner & Townsend Group Full time

    Key ResponsibilitiesAs a Head of Programme Delivery, you will be responsible for leading our Defence programme team and ensuring that all projects are delivered on time, within budget and to the required quality standards.You will work closely with our clients to understand their requirements and develop effective solutions to meet their needs. The...


  • Reading, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 260572**Salary**: - £61,042 - £75,224**Job grade**: - Other- NPS Pay Band C**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...


  • Reading, Reading, United Kingdom Fawkes & Reece London Full time

    Fawkes and Reece, a leading construction company in the UK, is seeking an experienced Head of Design Delivery to join their team. The ideal candidate will have exceptional leadership and design management skills, with a proven track record of delivering high-quality projects on time and within budget.Key Responsibilities:Leading the design delivery team to...


  • Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Do you want to be at the heart of our programme to deliver the biggest healthcare improvement to our facilities in a generation? Royal Berkshire Foundation Trust is undertaking a major modernisation of its services and buildings to be delivered through the Building Berkshire Together (BBT) Programme. Royal Berkshire Hospital is part of the Governments New...


  • Reading, United Kingdom Thames Water Full time

    **Who are we?** We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying?2.7 billion litres of waterto around 10 million homes.?? Our main role is to ensure customers can turn on the...


  • Reading, Reading, United Kingdom Huntswood Full time

    Job DescriptionThe Head of In-House Legal Services is accountable for the delivery and results of our in-house legal services, as well as oversight of the in-house procurement team. This role requires a service-oriented individual with previous experience of managing a legal team focused on developing a small, highly effective team of individuals.You will...


  • Reading, United Kingdom Aldermore Bank PLC Full time

    **Aldermore Group - why we exist** **Let us tell you a bit about us** We’re Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying...


  • Reading, United Kingdom Awe Plc Full time

    If you'd like to be considered for this opportunity we encourage you to apply promptly to avoid disappointment as if applications are high the role will close before the closing date given.Head of People Services Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking .Package: Competitive leadership salary depending on...


  • Reading, United Kingdom University of Reading Full time

    The User Experience and Service Specialist role is vital in driving positive change in how users interact with supported products, services and processes. By embodying automation and lean design, this role will be instrumental in transforming the overall user experience The role will work closely with our key business stakeholders, Heads of Service,...


  • Reading, United Kingdom Thames Water Full time

    **Who are we?** We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying?2.7 billion litres of waterto around 10 million homes.?? Our main role is to ensure customers can turn on the...


  • Reading, Reading, United Kingdom Montu UK Full time

    Role DescriptionAs a Rota and Service Delivery Manager at Montu UK, you will play a key role in ensuring the smooth operation of our services. You will be responsible for managing clinical and pharmacy rotas, coordinating shift-based working, and ensuring continuity of care for patients. You will work closely with the operations and clinical teams to...


  • Reading, United Kingdom 360 Recruitment Consultancy Ltd Full time

    360 Recruitment are a specialist Technology recruiter, currently recruiting for a Head of Project Management to join one of the fastest-growing IT Managed Service Provider in the UK. **Role: **Head of Project Management **Salary**: Up to £90,000 + Benefits **Permanent Role**: Full Time - Permanent **Location**: Working Remotely **About the...


  • Reading, Reading, United Kingdom CV-Library Full time

    Chef Recruitment OpportunityJoin our dynamic team as a Head Chef at a school in Reading.You will be responsible for planning and preparing delicious meals and snacks for students every day.Our competitive hourly rate is £13, paid throughout the year, including holidays.As a Head Chef, you will need to hold an Enhanced Disclosure and Barring Service (DBS)...