Resident Liaison Officer

5 months ago

Hillsborough, United Kingdom Graham Group Full time

**About The Role**:
**RESI**
**DENT LIAISON OFFICER - Permanent Opportunity**

***

**DIVISION: Building South**

**LOCATION: Milton Keynes**

**Benefits: Car Allowance; Subsidised Private Medical Cover; Life Assurance Scheme; Living away from home allowance (where appropriate), Contributory Pension, 35 Days annual leave (Including Public Holidays)**

The Resident Liaison Officer shall be responsible for:

- Coordinating the development and implementation of the relationship and engagement opportunities for all residents impacted by works
- Managing implementation and delivery of a resident communications and engagement plan
- Acting as main point of contact for residents and managing relationships with internal and external stakeholders including residents, residents’ associations and site teams
- Acting as a representative of GRAHAM and managing the communication between residents and the project team
- Developing positive and effective working relationships with residents and the local community
- Ensuring resident feedback is acknowledged and communicated to the project team, and that residents feel actively engaged in the process
- Managing communication channels to ensure all stakeholders are kept updated on project process and progress
- Keeping residents informed on construction progress and activity and communicating complex construction processes in simple and accurate terms
- Coordinating engagement events, including occasional evening and weekend events
- Representing GRAHAM at stakeholder-run events including Resident Association Meetings
- Working across multiple projects
- This job description is intended to give the post holder an appreciation of the role envisaged for the Resident Liaison Officer and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals_

**Technical Competencies**

**Essential**
- Experience in a similar role.
- A self-started who is able to manage/prioritise their workload effectively and effectively
- Excellent relationship manager with strong interpersonal skills
- Excellent verbal & written communication skills
- Excellent presentation skills (both formally and informally)
- Able to work independently and as part of a wider project team
- Team player with a positive attitude
- Capable of communicating complicated processes in a clear and simple way
- Active and empathetic listener
- Driven and energetic
- Desire to be an ambassador for GRAHAM
- Previous customer service experience
- IT knowledge - Word and PowerPoint
- Excellent administrative skills
- Valid Driving Licence

**Desirable**
- Experience within the Construction Industry
- Direct experience in this role

**Behavioural Competencies**

**Essential**
- **Commercial Awareness**: understanding of business acumen combined with the creativity and vision to meet customer needs and GRAHAM business requirements.
- **Leadership skills**:Communicates and gets involved in team commitment to a vision, Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders. Presents a professional image and promotes the Brand
- **Customer Focus**: Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed. Always works closely with customers, developing an independent view of their needs and acting in their long-term interest
- **Influencing**: Identifies and builds relationships with those who will be useful now and in the future in achieving strategic business objectives.
- **Initiative**:is able to work alone to get results in an effective way. Understands and seeks to minimise waste in resources and processes. Adopts and encourages others to adopt new ways of working. Ability to work unsupervised and / or with mínimal supervision after an initial training period.
- **Team Player**: Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honestly, loyalty and commitment.

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