Quality Assurance Team Administrator

6 months ago

London, United Kingdom saha Full time

**About The Role**:
At Saha, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.

Quality Assurance is a dedicated team providing external, contracted services, mostly to The Salvation Army.

The Quality Assurance Team Administrator will provide a full and effective administrative and project support service to the QA team, in addition to supporting the Head of Service as required. The Administrator will provide excellent customer care to internal and external customers of the Association. The post holder will be required to attend the Braintree office at agreed frequencies in order to undertake specific duties.

**The benefits on offer**
In return for helping to transform lives, we’ll give you access to some great benefits. These include:

- 26 days annual leave (pro-rata) rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career

**What you will be doing**:

- Provide a full range of administrative and project support to ensure the smooth running of the department including setting up and managing databases and excel records, and support to produce a range of reports.
- Ensure the efficient management of post received into our regional office, including scanning and filing of documents.
- Provide administrative support to the Quality Assurance team in the delivery of external contracts, particularly in supporting the management of Retired Officer properties.
- Support with the administration of meetings held across the department.
- Assist with effective document management and control along quality assurance principles and ensure accurate maintenance of electronic filing systems and processes.
- Update website and intranet records for the department.
- Assist with compliant archiving, retention and storage of documents as required.
- Be consciously aware of, and use, Saha safeguarding and health and safety rules, dealing with and / or reporting issues in accordance with local requirements.
- Undertake any reasonable additional duties as instructed by the line manager or senior management team within the spirit of the role or aims and objectives of the Association.
- Have a good understanding of the work of Saha and an empathy with its mission.
- To adhere to the Association’s policies, procedures and strategies as applicable with particular reference to the Health and Safety and diversity documents.
- Participate in essential training and role related training.

**About You**:
**About You**:

- Previous experience in office administration providing full and varied support to a team.
- Educated to GCSE level.
- Numerate and data rational.
- Good time management with an ability to manage own time.
- Highly organised and able to prioritise a varied workload across multiple functions.
- Excellent attention to detail.
- Ability to work on own initiative.
- Displays innovation.
- Strong interpersonal skills with an ability to liaise effectively with a wide range of stakeholders and audiences.
- Agile and responsive to change, particularly in an evolving and challenging external environment.
- Flexibility with working hours.
- Prepared to travel to corporate events, regional offices and sites around the country.
- Ability to work outside normal working hours in accordance with the needs of the business.
- Demonstrable experience of use of MS Office software.
- Knowledge of the social housing sector.
- Previous experience of working within a social housing environment.
- An understanding of the structure, ethos and work of The Salvation Army.

**About Us**:
A registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

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