Solutions Consultant

2 weeks ago

London, United Kingdom Block Solutions Full time

**About Block**

Block is an IT innovation business, offering expert consultancy, business transformation and managed services that empower customers to do great things. Were passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our customers to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions.

**The Opportunity**

The Solutions Consultant is responsible for providing technical expertise and guidance to our sales team and clients, ensuring the successful implementation of network solutions across our core product set. Your primary focus will be on pre-sales activities, including solution design, proposal development, product demonstrations, and technical presentations. As Solutions Consultant, you will play a crucial role in driving customer satisfaction and business growth through effective solution selling and excellent relationships.

**Role Responsibilities**
- Collaborate with the sales team to understand customer requirements, business objectives, and challenges, and translate them into tailored network solutions.
- Design innovative and cost-effective network solutions using our core products and technologies, aligning them with customer needs and industry best practices.
- Prepare and deliver compelling product demonstrations and technical presentations to customers, showcasing the value and Blocks differentiation.
- Conduct detailed technical assessments of customer environments, identifying opportunities for improvement and recommending appropriate solutions.
- Develop comprehensive solution proposals, including network diagrams, bill of materials, pricing, and implementation plans, in collaboration with the sales and engineering teams.
- Collaborate with internal teams, including engineers, project managers, and service delivery teams, to ensure smooth project handoff and successful implementation of Blocks solutions.
- Support the sales and bid team in responding to requests for proposals (RFPs) and technical inquiries, providing accurate and timely information.
- Build and maintain strong relationships with key stakeholders, including customers, channel partners, and vendor representatives, to drive business growth and customer satisfaction.

**Skills, Knowledge & Experience**
- In-depth knowledge and expertise in Cisco networking technologies, including routers, switches, firewalls, wireless, and network management tools.
- Cisco certifications such as CCNA, CCNP, or CCDP are highly preferred.
- A knowledge of other networking and security technologies is desired such as Juniper, Palo Alto and Logic Monitor.
- Proven experience in pre-sales activities, solution design, and technical consulting, preferably within a partner or vendor environment.
- Strong understanding of networking protocols, standards, and modern architectures, such as SDAccess, ACI and SD-WAN.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts in a clear and concise manner.
- Demonstrated ability to work collaboratively in cross-functional teams, including sales, engineering, and project management.
- Strong analytical and problem-solving skills, with a customer-centric approach.
- Self-motivated, proactive, and able to prioritize and manage multiple tasks effectively.
- Willingness to travel to customer sites as required.

**Personal Attributes**
- Excellent communicator, skilled at engaging and influencing stakeholders at all levels.
- Strong numeracy and literacy skills for creating client proposals, presentations, and Statements of Work.
- Demonstrated leadership abilities, leading by example, motivating team members, and taking responsibility.
- Good interpersonal skills, effectively working and communicating with team members, stakeholders, and customers.
- Capable of making informed decisions to deliver successful outcomes.
- Efficient workload management, understanding business and customer priorities.
- Skilled in conflict management and open to constructive criticism for personal development.
- Outstanding customer service professional, understanding client challenges and delivering positive outcomes.

Block is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help members of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCKs equal opportunities policy.

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