Service Administrator

4 months ago


Knowsley, United Kingdom Kworks Full time

We are a contractor for the provision of Mechanical, Electrical and Telecommunications services.

We have been an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.
- Working Days: Monday to Friday, **Shift Pattern: 8am - 8pm rota, £22,000**:

- Medicash Scheme, Pension Scheme, Gym & Retail Discounts, X2 Life Assurance
- Free Parking, Car Allowance,33 days holiday,Employee Bonus Scheme,
- Healthcare Cashback Plan, Employee Assistance Programme,
- Cycle to Work Scheme, Company Contribution Pension Scheme,
- Parental Leave and Pay, Employee Reward and Recognition
- Allocation of work to field teams

Experience of working within a similar role.
- Allocation of work to field teams
- Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution.
- Deliver inbound and outbound call metrics and maintain service level agreements.
- Prioritise on the day work stack and allocate effectively to deliver client metrics.
- Operate a duty of Care function for field personnel.
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions
- Excellent communication skills and a good telephone manner.
- Customer service experience - dealing with engineers is preferred but not essential.
- Good level of IT skills with experience working on Microsoft 365.

Be educated to a Level 4+ (C+) in Math’s and English

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Knowsley (required)

Ability to Relocate:

- Knowsley: Relocate before starting work (required)

Work Location: In person

Reference ID: FEB 15


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