Contact Centre Advisor/admin

4 months ago

Redruth, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Contact Centre Advisor/Admin - Parking Services**

**Reference no: Cornwall 5233748**

**Pay Rate: £10.90 per hour PAYE**

**37 hours Monday - Friday, normal working hours**

**This opening assignment is for 2-3 months**

**City: Cornwall**

The Parking Operations Customer Services Advisor will assist in providing an effective, efficient and customer-focused Parking Service contributing to the smooth and effective operation of car parks (primarily Pay On Exit car parks but to extend to Pay & Display car parks also), at the direction of the Parking Operations Manager.

**Key Responsibilities**:

- Providing an administrative service to the specific team, the post holder may often be left alone in the office for lengthy periods during which they will have to answer the phone and deal with initial enquiries concerning team responsibilities and complaints from people who are having difficulty in the car park, with permits or other services provided.
- Provide answers to queries and offer advice and recommendations as to the best options available to individual enquiries dependant of the specific team role.
- Liaise with other members of the parking team when required to ensure that they are aware of any particular team issues or to provide any team specific information requested.
- Liaise as required with other Government agencies, public and voluntary sector organisations and other Council services. Provide advice and information whilst maintaining the section’s requirements for confidentiality and adherence to the Data protection Act.
- Undertake relevant training to ensure own knowledge is maintained and accurately reflects changes to processes, procedures, policy and legislation.
- Promote a positive image as a part of a team supporting service delivery teams across all areas.
- Resolve enquiries as far as possible to their conclusion.
- Undertake other duties commensurate with the grade of the role to cover for other members of staff to support the operations of the service across locations as necessary.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Skills & Abilities**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Knowledge of Parking legislation, interpretation and practice such that the role holder is able to understand, explain and implement pieces of legislation within the structure of Cornwall Council policy and procedural arrangements would be desirable. (training will be given).
- Experience of customer and public contact, demonstrating excellent communication, negotiation and interpersonal skills across a range of media.
- Experience of accurately maintaining and interpreting personal and financial data, demonstrated by experience of working in a revenue section or in an equivalent financial/customer facing environment is desirable.
- Ability to be effective in a pressurized, target-driven organisation, demonstrated by experience of a performance management regime, recognising the contribution towards service plan performance targets.
- Analytical skills enabling the identification of issues, evaluation of options and initiation of appropriate action.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**Job Ref: Cornwall 5233748**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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