Support Secretary and Pathway Validator

3 weeks ago


Hayle, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The Department of Orthopaedics currently has a vacancy for a Support Medical Secretary / Departmental Admin Assistant to work within our established administration team.

Applicants should be familiar with Microsoft Office systems. Considerable experience of the Patient Administration System, Bluespier, Galaxy Radar and Orthopaedics is desirable.

Provide secretarial and administrative support to consultants and other medical staff using a range of secretarial procedures in accordance with the processes laid out in the Orthopaedics Admin Handbook.

To contribute to the effective delivery of patient care, through knowledge of the waiting list practice and hospital systems.

To support the Department’s management team and medical secretaries with general admin duties, RTT validation and typing as directed by the Clinical Admin Lead(s).

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Undertake duties to support colleagues by providing secretarial support to the Department’s admin team, undertaking typing of clinics, providing assistance with waiting list management and RTT validation as directed by the Clinical Admin Leads.

To assist in the management of waiting list systems by prioritising, planning and organising admissions of elective orthopaedic patients in accordance with the Trusts Waiting List Policy, national waiting times and locally agreed targets.

To assist with re-arranging theatre lists at short notice to incorporate urgent and emergency cases as requested.

To generate admission letters, giving accurate, clear and concise information, ensuring additional information is included as necessary in the form of information leaflets or enclosures as directed by the Clinical Admin Lead.

To create and distribute operating lists, as appropriate, using Galaxy (theatre system), Bluespier and any other Trust system as required. Ensure notification of any appropriate additional information to relevant parties, as requested.

Take and process telephone calls in accordance with Trust policy and in an appropriate manner. Telephone calls will involve contact with patients, carers and health professionals. Ability to deal with verbal aggressions from patients.

Have a robust knowledge of the Trust’s Radar system and ensure patient comments are updated as per Trust guidelines.

To be able to practice good working knowledge and understanding of English vocabulary, spelling and grammar plus good knowledge and understanding of medical terminology and phases - specialising in orthopaedic terminology.

Be responsible for the maintenance of absolute patient confidentiality at all times in accordance with Trust Policy.

Maintain an orderly office, which can readily be taken over by colleagues/locums when necessary.

For full details, please see attached job description.



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