Patient Access Booking Clerk
5 months ago
The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.
Ideally you will have experience of working in a busy office environment and possess the ability to work as part of a busy team is essential.
The ability to speak Welsh is essential for this role.
Prospective staff will work to clearly defined PABC operational procedures, protocols and BCUHB policies to manage waiting lists and ensure patients are booked in a timely manner. Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.
Answer all telephone enquiries into the department promptly, dealing with queries, progress chasing in a tactful, professional manner and ensuring patient confidentiality is maintained. Frequently dealing with interruptions from a variety of heath care professionals. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary
To register and validate all new referral requests on WPAS, ensuring accuracy, checking all details and using NHS tracking agencies to complete missing data. Forward outpatient referrals to the appropriate clinician/departments for clinical prioritisation in line with specialty booking rules and update the waiting list entry.. Responsible for ensuring timeliness of return of referrals and expedition of any constraints to line manager. Ensure that all un-prioritised referrals are pro-actively chased and updated in line with departmental protocols
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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