Receptionist and Office Administrator

5 months ago

Middlesbrough, United Kingdom Causeway Technologies Full time

**Receptionist and Office Administrator**

**Middlesbrough (On-site)**

**Who are we?**

We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

**Purpose**

You will be the face and voice of Causeway and 100% focused on delighting customers. You will be talking to and meeting with our customers and our people, looking to provide outstanding help and support.

The Receptionist and Office Administrator will report to the Office Manager.

The key areas of responsibility include:

- Reception duties
- Office Administration

**Key Responsibilities**

**Reception duties**:

- Answer all incoming calls, ensuring a quick response and correct transfer to the connection, announcing callers accurately.
- Greet everyone who is using the office, ensuring that they feel welcome and are looked after.
- Provide an excellent visitor and employee experience to everyone using the Causeway office.
- Arrange taxis / transport when required ensuring that an efficient service is provided.
- Notify employees on arrival of visitors to ensure an efficient and positive experience.
- Maintain the reception area, office environment and kitchen area, ensuring that it is kept. clean, tidy and well presented for all users at all times.
- To be a first aid & fire marshal.
- Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times.

**Office Administration**:

- Arrange and co-ordinate meeting room bookings as requested together with associated tasks such as lunches, refreshments, and general catering requirements.
- Office inductions for new starters
- Assist with resolving queries with visitors, deliveries, requests from Executives etc to ensure the smooth running of the office.
- Complete the monthly H&S and Environmental inspection sheet.
- Responsible for directing all incoming post and deliveries, signing for parcels, being responsible for courier collections.
- Provide ad-hoc cover for corporate travel bookings and admin duties across the business
- Assist the Office Manager in maintaining an excellent working environment for everyone using the office.

**Key Skills, Experience & Qualifications**

**Essential Skills**:

- Previous experience in a similar role with high expectations of customer experience.
- Computer literate with good MS Office skills

**Desirable Skills**:

- Previous experience using different cloud-based telephone systems.
- Previous experience in office management.

**Competencies**:

- You’ll be enthusiastic, reactive, and hardworking, with a flexible can-do attitude and be inspired by providing outstanding help and support to our customers and our employees.
- You will want to be part of something special and contribute to the success of the team.
- You will be articulate, with excellent interpersonal and communication skills, a warm and friendly telephone manner, and the ability to build rapport fast.
- You will have excellent organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management and prioritisation skills.
- You will be bright, positive, self-motivated and quick to learn.
- You will be confident in providing fast resolution to queries and requests, whilst remaining calm and objective under pressure.
- The ability to work independently and make decisions without the need to refer to others.
- You will demonstrate confidentiality and sensitivity in all matters.
- Excellent attention to detail will be essential for accurate and well-written communications. Tenacious, highly energised, passionate, and committed, determined to achieve amazing results and make an impact, delivering to high standards and delighting customers and employees.
- Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental obj

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