Receptionist
6 months ago
**We are looking for a Clinic Receptionist/Administrator**
The Maas Clinic is a pioneering Osteopathic and Functional Medicine clinic near Petersfield, Hampshire. We are looking for a warm, friendly, empathic and organised receptionist to manage our front desk, patients and perform a range of day to day administrative tasks.
- be professional in both appearance and attitude
- have an excellent manner both on the telephone and in person
- be able to empathise with patients who may be feeling unwell
- be able to deal with any emergencies in a calm and effective manner
- be organised and able to multi-task
- be able to work as an individual or as a crucial member of a fast-paced team
- have good computer skills
**Responsibilities include**:
This position plays a crucial role in not only managing and completing many of the day to day admin tasks, but also helping to maintain the high standards of the clinic.
- Greeting new and current patients to the clinic
- Providing patient support, answering patient queries and explaining test kits
- Keeping the clinic reception organised, tidy and presentable at all times
- Unpacking and restocking shelves with supplements
- Packing and dispatching client supplement orders
- Scheduling all patient appointments and updating calendars
- Management and filing of patient files ensuring they are current and in order
- Sending reports to clients following their appointments
- Sending out pricing letters for new patient inquiries
- Billing patients both in clinic and remotely
- Client data entry and tracking
- Responsible for post on a daily basis
- Maintaining office security by following safety procedures
- Ensuring reception is manned throughout the day, with rostered lunch breaks and holidays with other staff
**Qualifications and experience**:
- 5 O Levels / GCSE’s or similar including English, Maths at C Grade or above
- At least 3 A Levels or a level 3 BTech equivalent
- Comprehensive experience of Microsoft and Google and be confident using booking systems, printers, copiers, and payment card machines.
- Impeccable use of grammar, spelling, and punctuation.
- Applicants should be discreet and have a comprehensive understanding of patient confidentiality and anonymity.
**Additional information**:
- This role is a full-time position
- Transportation to and from work would be necessary due to rural location
- Salary depending on level of experience
- Holiday allowance of 28 days per annum inclusive of bank holidays.
If you think this exciting role is for you then we’d love to hear from you.
**Job Types**: Full-time, Contract
Pay: £22,300.00-£23,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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