Relief Receptionist

Job Description Join Guild Care as a Relief (Bank) Receptionist and be the welcoming face of our Head Office and Care Homes
Location: Worthing - across all Guild Care sites Hours to cover: Care Homes: Monday-Friday, 13:00-18:00 | Saturday & Sunday, 10:00-17:00.
Head Office: Monday-Friday, 09:00-17:00.
Salary: £11.48 per hour Main Duties: Provide a caring and high standard of customer service to all visitors and staff.
Efficiently and effectively answer and respond to incoming calls and emails, triaging and signposting as required.
Meet and greet visitors and deal with any enquiries, signposting as required.
Assist with administrative duties as required by administrators/services.
What Kind of Person Are We Looking For?
Essential Candidate Criteria: Experience of working in an administrative/receptionist role.
Demonstrates a high level of customer service.
Possesses active listening skills and the ability to provide correct information when asked.
Well-organised and comfortable working in a busy environment with a varied workload.
IT skills at a level required by the role.
Ability to maintain confidentiality at all times.
Works well as part of a team and on own initiative.
Ability to provide a satisfactory Disclosure and Barring Service Check.
Desirable Candidate Criteria: Ability to demonstrate energy, enthusiasm, and an unwavering commitment to the delivery of outstanding services.
About The Role As a Relief Receptionist reporting to the Head of Admin & Governance Services, you will provide a welcoming and efficient reception service to all visitors and staff, including answering and triaging telephone calls, responding to email enquiries, meeting and greeting, and signposting to appropriate services.
Additionally, you will assist with administrative duties as required.
This is a relief/bank role.
As such, Guild Care may ask you to cover Receptionist duties at short notice.
Hours cannot be guaranteed.
#INDK Skills Needed People, Technology, Hospitality About The Company Guild Care, a not-for-profit charity established in Worthing in 1933, was founded by a group of visionary volunteers, including Effie Methold, E.A.
Haviland, Arthur Linfield, and Frank Cave.
Their shared mission was to create a kinder, more compassionate society, leading to the creation of the 'Worthing Council of Social Service,' which then became the 'Worthing Area Guild for Voluntary Service,' and is now known as Guild Care.
Over the decades, Guild Care has grown and evolved, continually adapting to meet the needs of Worthing and its surrounding communities.
Today, the charity supports over 3,000 people and their families each year through a diverse portfolio of more than 30 community services.
As one of Worthing's largest employers, Guild Care is powered by the dedication of over 800 caring staff members and the invaluable support of more than 300 volunteers, all committed to making a meaningful difference in people's lives.
Company Culture Our vision Our vision is for all people in need of care to live ?fulfilling, safe and secure lives?.
Our mission We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered?.
Our BELIEF values Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me Our equality statement At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality.
We believe that diversity enriches our organisation and enables us to better serve our community.
We are proud to be an equal opportunities employer.
We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background.
Guild Care is dedicated to promoting fairness and equality in our recruitment processes and throughout the workplace.
We provide an environment where everyone feels valued, empowered, and supported to reach their full potential.
We actively work to ensure that our policies and practices are inclusive and that barriers to equality are identified and removed.
Together, we strive to create a workplace that celebrates differences and champions fairness for all.
Join us in our mission to make a positive difference in people's lives.
Desired Criteria Required Criteria Experience of working in an administrative/receptionist role High level of customer service experience Good IT skills Active listening and signposting skills Ability to maintain confidentiality at all times Strong organisation skills Closing Date Sunday 5th January, 2025