Lettings Coordinator

5 days ago


St John's Wood, United Kingdom Property Personnel Full time

This **upmarket global real estate agency** with an** **enviable reputation** **and an** international network of offices,** is currently recruiting for a** Lettings Coordinator** to join the team in **St John’s Wood.**

Your key responsibility is to **ensure that Landlords and Tenants get the very best customer service** from start to finish. You will be working closely with the Head of Lettings, Negotiators & a Property Manager and will **swiftly become the go-to person in your team.** You will also join and be supported by a **network of over 40 Lettings Coordinators nationally**

Our client is looking for an an **enthusiastic individual** who pays **attention to detail** and can work effectively on their own and within a team. They want somebody with a **can-do approach** and who isn’t afraid to **get involved in lots of different projects.**

**Responsibilities will include the following**:

- Sending out paperwork to landlords and ensuring the property is compliant before marketing
- Staying up to date with the latest industry legislation and Anti Money Laundering procedures
- Keeping in contact with the centralised deal progression and property management teams to ensure they have all documents in place before a move in
- Preparing Market Appraisal packs and send out letters from your Head of Lettings
- Booking in “Pitch” appointments with Landlord and Head of Lettings to see the property
- Booking Photography, Floorplans and EPCs through preferred suppliers and upload these on to the system and website
- Arranging for re-evaluation by Head of Lettings of any re-let properties and preparing the necessary documents for re-marketing
- Handling all incoming phone calls with the highest level of professionalism
- Providing feedback to Landlords, Tenants and Applicants following viewings
- Applicant and client care in-line with company procedures
- Organising and carrying out viewings when negotiator unavailable
- Preparing for office audits (Internal and External)
- Liaising with Relocation Agents by sending the details of new properties
- Working closely with the Sales coordinator/ Office manager to ensure smooth running of the office including stationary ordering, H&S responsibilities and rotas
- Managing incoming invoices and arranging for payment.

**Personal specification**:

- Have property administration experience
- Strong administration skills and experience - essential
- Ideally be ARLA licensed/achieved the NFOPP Technical Award (not essential)
- Excellent IT skills, including Excel, Power Point, Word, etc
- Have an ability to multi-task
- Excellent written and communication skills
- Ability to work effectively in a fast-paced environment individually and as part of a team
- Strong organisational skills
- Confident in dealing with clients
- Excellent telephone manner
- Enthusiasm to do a good job
- Full UK driving licence.

The **salary** on offer for this role will be** £28,000,** plus an **annual discretionary bonus.** **Benefits** include **25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance** after probation, **life assurance, discount portal,** and more.



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