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Head of Property Management

4 months ago

Nottingham, United Kingdom Tristram's Sales & Lettings Full time

Job description

Company Background:
This is an excellent opportunity for an individual who takes pride in their work. Someone who is confident, thorough with attention to deatil and understanding. For this individual to join a forward thinking, fast growing estate agent. Our clients will always be at the centre of our business and receive the best possible advice, support, and performance from our team.

We are looking to fill the role with a start date ASAP.

**Requirements**:

- A positive and outgoing attitude
- Must have excellent telephone manners with empathy
- Proven work experience working within a property based role for numerous years
- Enjoyment of problem solving and offering a high level of customer service
- Good understanding Residential Lettings required
- Good attention to detail and highly organised
- Able to prioritise and work efficiently at busy times
- Punctual and well presented to continue the company’s reputation
- Exceptional verbal and written communication skills
- Confident with giving direction to your team
- Must be confident to work as part of a team and individually
- Confident conducting team 1-1's and setting targets to help grow your team
- Competent using IT software
- Prepared to go the extra mile to deliver excellence for your benefit and of your clients
- Demonstrate integrity and honesty
- Self-motivated
- Achievement-orientated

**Location**:
Bramcote, NG9. This position is a permanent position,

**Working**:
Monday to Friday 8:30am-5:00pm and 1 in 3 Saturdays 9:00am-2:00pm.

**Next Steps**:
**Job Type**:
Full-time

**Package**:

- Basic salary of £26,000.00 - £32,000.00 including commission

**Responsibilities and Duties**

To be responsible for the day to day actions of the team, setting targets and auditing the team. Conducting compliance checks, 1 to 1s and ensuring the team are working efficiently and offering a high level of customer service. Ensuring each member of the team are ontop of their workload and completing their daily tasks consistently. Along with helping the team out with any complaints and helping out with the workflow if the level of work increases or gets greater at anytime.
- Dealing with Landlords and Tenants
- Organising the property management team to ensure all bases are covered
- Conducting training with your team to make sure the knowledge and learning throughout the team is increasing
- Understanding Lettings Law and being confident in your ability to give the correct answers to your team, landlords and tenants.
- Understanding the severity of Lettings Legislation
- Giving a top quality service and pushing clients for testimonials on Google
- Making sure rental properties are being kept to a habitable standard following HHSRS
- Holding morning team meetings to discuss daily targets
- Striving to hit company targets and help to grow the business
- Inputting data into Microsoft Excel to enable us to keep up to date with daily figures
- Ensuring we are ontop of rent arrears and renewing safety certificates in good time
- Assisting in the serving of Section Notices
- Providing a good service with a positive attitude

**Qualifications and Skills**
- Experience working in a Property Lettings role is essential.
- GCSEs including Maths and English at grade C or above
- Proven work experience within a customer service role
- Exceptional IT skills using Microsoft Word and Excel
- Full UK clean driving licence

**Experience**:

- **minimum of 1.5 years in Property Lettings**

**Job Types**: Full-time, Permanent

Work remotely
- No

**Job Types**: Permanent, Full-time

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Company events

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Application question(s):

- If a tenant is wanting to terminate their contract early, how they are in a fixed term, what options might you give them?
- A gas safety certificate is becoming due for renewal but a tenant is not allowing access, what options do we have?
- Should a property require some maintenance work which might cause them to fall short on HHSRS what might you advise the landlord?

Licence/Certification:

- Driving Licence (required)

Work Location: One location