Ict Level 3 Apprentice

3 weeks ago


Covent Garden, United Kingdom QA Ltd Full time

**Employer description:**
Our client is a world leader in private equity and credit with $75 billion of assets under management, $123 billion of funds committed and a global network of 24 local offices: 15 across Europe and the Americas and nine in the Asia Pacific region. The majorityowned by its employees and led by its Managing Partners.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

**Salary**:£24,000 - £28,000 per annum.

**Duties:**
- Application testing
- Assisting with evaluating new technologies
- Connecting meetings and Video-conferences
- Desk and office moves
- Installing and configuring desktops/laptops using SCCM and Intune
- Provisioning iPhones using MDM technologies (MobileIron/Intune)
- Maintaining asset and hardware inventories
- Windows 11 Upgrade
- Diagnosing and solving hardware and software faults
- Ensuring all backup procedures are adhered to and logs are checked for conflicts
- Maintaining Active Directory in a Windows Server Environment
- Providing support to all remote offices
- Resolving client issues, either face to face, over the phone or using remote access tools provided
- Reviewing audit and deployment logs
- Setting up new user accounts in a Windows and Citrix environment
- Troubleshooting system and network problems
- Updating ServiceNow KB articles

**Desired skills and Personal qualities:**
- Able to work alone and under pressure
- Ability to diagnose and resolve problems
- Excellent written and verbal communication skills
- Intermediate knowledge of Microsoft Operating Systems
- Prior exposure to Group Policy would be beneficial, but it not essential
- Attention to detail
- Keen to learn with a passion for IT
- Self-motivated, with a “can do” attitude

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects:**
Upon successful completion of the apprenticeship, there is a possibility of gaining full time employment.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



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