Support to Study Case Officer

6 months ago

Coventry, United Kingdom Arden University Full time

**Support to Study Case Officer**:
***£33,000 - 35,000** per annum**:
**Coventry - Minimum one day per month in the office. (This could be more sometimes depending on the business requirement).**:
***Permanent / Full time**:
**Click here **for full job description**:
**The Opportunity**:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently recruiting for a Support to Study Case Officer** **to join the rapidly expanding Arden University.

You'll have responsibility for the organisation and management of Fitness to Study referrals, providing advice and guidance to staff and students and recommending the appropriate course of action in accordance with the University’s regulations and procedures.

**About You**:
We would like to hear from applicants who have the following experience:

- High competence in casework management including prioritising and monitoring, including gathering evidence and information from various sources and people
- Experience of working in a Higher Education/Further Education environment
- Knowledge and understanding of the impact of mental health difficulties on academic engagement
- Used to working in a multi-disciplinary environment under time pressure and using own initiative
- Experience of working with a variety of IT systems including SharePoint and office 365, Microsoft packages
- Experience of handling complex student queries
- Experience of action planning and reporting
- An understanding of case management, and effective triage
- Experience of providing high level administrative support to formal committee or panels and meetings involving internal and external stakeholders

**Why Arden**:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

- 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- PMI or Healthcare Cashback (dependent on role grade)
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other **competitive benefits**

**Arden’s values**:
**Stand out, Progressive, Accessible, Resourceful, Kindness,** reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click **here**, or to start your journey with us, click apply

**Closing Date**:24 May.**

**DBS statement**:

- In our commitment to ensuring a safe and secure environment for all members of our community, we have established a policy that mandates the completion of a Disclosure and Barring Service (DBS) check for all new staff members joining roles that involve working with apprentices. This precautionary measure is in place to safeguard the well-being of our apprentices and maintain the highest standards of security._
- To streamline the onboarding process and adhere to our safeguarding principles, it is imperative that the DBS check for any relevant new starter be initiated and completed before their scheduled start date._

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