Reservations/lettings Agent

3 months ago

Coventry, United Kingdom Study Inn Full time

**Job Title**: Reservationist

**Location**:Coventry City Centre

**Working From Home**: Mondays & Fridays

**Working in the Office**: Tuesdays, Wednesday & Thursdays

**Salary**:£24,570 pa

**Contract Type**:Permanent

**Hours**: Full-time, 42.5 hours pw

**STUDY INN**:
**BENEFITS**:

- 25 days annual leave
- Birthday bonus (additional day off on your birthday)
- Long Service annual leave accrual
- Enhanced Christmas Leave - Not taken from annual entitlement
- Employee assistance programme
- Annual Salary Reviews
- Hybrid - work from home 2 days a week
- Free access to onsite city centre car park

**JOB ROLE**:
**JOB RESPONSIBILITES**:

- To ensure all enquiries are responded to promptly and to convert enquiries into confirmed bookings. When required, proactive sales calls to be made.
- To identify the needs of the customer and provide clear explanation and advice when required this include -recognising customers’ personal preferences and budget.
- To have a clear understanding of each customers’ affordability in order to help the customer to select a suitable room type. This includes having the ability to discuss and analyse the financial situation of each customer and calculate the correct payment for each customer.
- To pass on any new business enquiries / sales leads to the relevant person
- To have a full understanding of all rates, packages, special promotions, and methods of payment.
- To have a full understanding of all the room types, location, views, configurations, and accommodations’ facilities.
- To book and arrange room viewings.
- To enter and monitor all reservations into the computer system, ensuring correct and up to date information.
- To carry out telephone chase calls from time to time to customers to secure payments.
- To action specific sales tasks as and when determined by the Line Manager.
- To document all business turned away when the accommodation is full or not enough rooms available.
- To complete all tasks allocated on your shift.
- To comply with company policies and procedures.
- To carry out any other duties that may be required from you from time to time to meet the needs of the business.

**WHAT YOU’LL NEED**:

- Proven IT skills knowledge of Microsoft Office
- Strong organisational and clear communication skills
- Experience of a sales role ideally within hotel sales / reservations environment
- Experience of working with sales targets as an individual and team
- Fluent in another language (not essential, but would be an advantage)
- Must have a full UK Driving license and be in a position to drive.

**Working Hours**: Office working hours vary between 8.30am - 18.00pm, Monday - Friday. However, for this role the working hours will vary dependant on the needs of the business during the company’s busy period of August & September which will include the requirement to work weekends.

**Job Types**: Full-time, Permanent

**Salary**: £24,570.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Coventry

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