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Temporary Switchboard Operator

4 months ago

Kingston upon Hull, United Kingdom Gi Group Full time

**Shifts**:
**Temporary**:

- JOB DETAILS
- Job Title: Temporary Switchboard Operator
- Band: Band 2
- Department: Estates Facilities & Development
- To provide a point of contact for wards/departments responding to internal and external calls for Helpdesk and Switchboard calls. Demonstrate a polite, courteous and helpful manner.
- WHAT YOU WILL DO- Answer helpdesk calls in a timely and professional manner; inputting data onto the system ensuring information is correct and accurate.
- Efficiently respond to callers contacting the helpdesk by assisting the caller to accurately report the nature of the job or enquiry by leading them through a series of questions. Produce a job request and record on the relevant system.
- Assign tasks to the porters over the radio or telephone using the correct radio etiquette. Prioritise and co-ordinate patient movements, emergency transfers, equipment movements and non-patient transport.
- Answer switchboard calls in a timely and professional manner ensure callers are transferred accurately, deal with a range of enquiries including unusual queries which require problem solving skills.
- Communicate with a wide range of people both within the Trust and outside agencies.
- Excellent communication skills, including tact and diplomacy. Portray a confident positive manner and reassure callers when necessary.
- Maintain effective working relationships and communication channels with departmental colleagues and other departments/users.
- Contribute to any change, implementation of new systems and work practices.
- To liaise efficiently with all outside agencies and maintaining effective working relationships and communication channels with other departments.

WHAT YOU NEED- The availability/flexibility to work between Monday - Sunday 0600-2000. (Working days and hours to be agreed)
- Ability to work continuously on the keyboard and VDU screen, sitting for long periods at a time.
- Ability to work shifts when covering for the switchboard operators.
- Self-motivated to react and deal with constant changes within the organization to resolve any anomalies that have not been communicated by the appropriate channel.
- Ability to cope under stress: deal with unpredictable situation and workload.
- Ability to work and concentrate in an environment which can be noisy and distracting due to the high levels of activity.
- Deal with and respond to a large volume of calls and job requests.
- Deal with and respond to sensitive and difficult situations which may cause emotional upset.

**Office & Commercial**:
**Switchboard Operators**:
**LC230221226453 - Hull**:
**Kingston Upon Hull - East Riding of Yorkshire**:
**Up to £10.71 per annum**:
**GBP**:
**per annum**: