Quality Administrator and Auditor

7 months ago

Blackburn, United Kingdom Forbes Solicitors Full time

**_Role_**
Forbes Solicitors are looking for a Quality Administrator and Auditor to join our Quality Team at our Blackburn Office. This is a full-time role working 36.25 hours per week, Monday - Friday, 9am until 5pm, however, part time working hours will be considered.

This is a great opportunity for someone to join our Quality Team, to either start their career or progress in their current career and bring their current skills and knowledge_ _to a collaborative and professional team. Whilst the role will be working to the fast-paced, customer focused and high standards of a law firm, the role will also provide a sustainable work-life balance and relate to the regional area in which it is based.

The role will be responsible for supporting the Quality Manager to deliver successful outcomes such as:

- Supporting the Firms ISO 9001 Quality Management Systems;
- Manage and maintain existing ISO 9001 Certification
- Produce quality reports;
- Plan internal quality audits throughout the business;
- Perform quality audits;
- Plan and facilitate external quality audits;
- Implement continuous improvement.;
- Ensure quality practices are being met and provide feedback on any issues;
- Support the importance of quality within the business;
- Work closely with other departments;
- Minute Quality Management Review meetings;
- Process documentation and administration;
- Administer annual review of procedures and policies;
- Data entry and development of Digital Dashboard;
- Work with Quality Manager and the Firm to implement two new standards ISO27001(Information Security) and ISO22301 (Business Continuity)
- Build rapport across the business to push the Firms quality standards.

**_ Organisation_**
Forbes Solicitors offer the full range of legal services to individuals, commercial clients and a number of specialist sectors where we excel nationally. We have offices across the North, but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice.

We are looking for someone who displays our values; specifically someone who can excel, is engaged, is a real person, displays fairness in all they do and has a one team ethic.

**_Benefits_**:

- We are committed to being a supporting organisation that keeps the people at the focus and therefore we offer a range of additional benefits including:_
- 33 Days annual leave, including bank holidays;
- Remote working;
- Annual Leave Purchase Scheme (Subject to T&Cs);
- A day off for your Birthday;
- Discretionary Bonus scheme;
- Ongoing Training and Development;
- Progression opportunities;
- Company pension;
- Service awards;
- Health care benefits (Health Cash Back Plan and Mental Health Counselling Services);
- Other employee discounts;
- Recruitment and legal department referrals (Subject to T&C’s);
- Annual events.

**_ Applying_**
If you are interested in this role specifically or just working at Forbes Solicitors, please head to our website to learn more about us.
- 5 GCSEs 9 to 4, or equivalent, including Maths and English Language;
- Previous experience working within administration is essential;
- Previous experience and knowledge of ISO9001, ISO27001 or ISO22301 is desirable;
- Previous experience of auditing is desirable;
- Good knowledge of IT systems, including, Word and Outlook;
- Good organisational and communication skills;
- Have the ability to work unsupervised and good self-motivation skills;
- Have the ability to work as part of a team and be reliable and enthusiastic;
- have excellent attention to detail;
- the ability to touch type would be an advantage but not essential as full training will be given.

Forbes is an equal opportunities and disability confident employer and certificated to Investors in People and ISO 9001 Quality Management Systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate.

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