Customer Service Associate

3 weeks ago


Liverpool, United Kingdom Brook Street Full time

Do you pride yourself on delivering exceptional customer service?

Do you want a part-time work?

If so, this Customer Service Associate role could be for you

Our client is a well-known manufacturing company that has a great reputation for investing in its people. You'd be working at their vibrant office in Liverpool City Centre and joining a friendly, experienced team.

In return for your skills, you would receive:

- A salary of £11,781/PA (part time)
- Automatic enrolment to pension scheme
- Full classroom trainer-led training provided
- Great location for all types of transport (Train, Car, Bus)
- Full equipment provided to support hybrid working
- Comprehensive company benefits scheme

Your day-to-day tasks will include:

- Handling all customer interaction in a prompt, friendly, personalised and professional manner resolving queries Right First Time
- Ensure all data is entered timely and accurately
- As a blended agent, interacting with the customer across all channels
- Providing a high-touch experience for customers every time
- Advising customers on the best services available
- Delivering and maintaining both individual and team targets

This role will suit someone that possesses the following skills and experience.
- Previous 2 years experience in a Customer Service role
- Strong communication skills
- Excellent problem solving skills

Due to the comprehensive training offered, the company requires that no holidays are taken during the initial onboarding period.

If you're looking to develop a career within a truly brilliant organisation, then please don't hesitate today as the company is looking to grow their team in January.



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