Senior Information Adviser

2 months ago


Plymouth, United Kingdom Plymouth University Full time

Library and Digital Support sits within the wider directorate of Library and Academic Development, which alongside Library & student IT services, supports the delivery of educational development, digital education, student learning, and English language learning within the university.

Library and Digital Support is based in the Charles Seale-Hayne Library, and is responsible for providing comprehensive information services to students, academic and professional staff in support of teaching, learning and research requirements across the University.

We are seeking to appoint a highly motivated, well organised individual to the post of Senior Information Adviser, who will work under the direction of a Senior Information Specialist and will contribute to the delivery of a customer focused, cost effective and efficient library research support service.

What will you be doing?

Based at the Charles Seale-Hayne Library at our city centre campus, you will be working within the Library’s research support service which supports University researchers and students to ensure that research publications, theses and datasets are made publicly available in line with good research practise and the University’s Open Access and Research Data Management policies, enabling the University to meet the requirements of research funding bodies and prepare for research audit exercises such as REF. Typical duties include:

- Supporting our researchers with showcasing their publications in the institutional repository, PEARL
- Responding to researchers’ queries about their publication records in Symplectic Elements
- Reviewing and correcting the data in these systems to maintain quality and accuracy
- Assisting in producing reports of research outputs and activities.
- Identifying and escalating system issues
- Processing Open Access publishing payments via invoicing (credit cards) or approving payments via publisher dashboard systems
- You have strong skills in data handling and data presentation with a commitment to attention to detail.
- You have excellent IT skills, particularly a working knowledge of Excel.
- You are able to work collaboratively with colleagues and have problem solving skills, contributing expertise to other projects and teams when required.
- You demonstrate excellent customer service and communication skills when answering queries from academics, professional service staff, and research students as well as external queries.
- You show a motivation for self-learning and keeping yourself up-to-date with new technologies and tools.

An understanding of the Open Research landscape is desirable.

In your supporting statement, please demonstrate how you meet the skills outlined above with supporting examples.

Interviews are likely to take place week commencing Monday 20 March 2023 and you will be notified if you have been shortlisted or not.

This is a full-time position working 37 hours per week on a fixed-term basis for 12 months due to business demand.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.



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