Customer Support Administrator
3 weeks ago
Customer support Administrator
Are you available for a 3 month temp booking that could potentially go further?
I'm looking for a customer driven Administrator who can help support a team with the digital editing team - you do not need experience within this sector but will need a customer service background.
The department is designed to develop online courses
This role is paying £12-£14ph
35 hour week
Based in Stevenage
Weekly pay
What you will do as a Customer Support Administrator:
- Answering customer queries and assisting with any problems they have accessing or using the website and/or e-learning platform
- Liaising with external contractors including freelance project editors
- Overseeing the permissions process, working with the permissions contractor to ensure permissions for images and articles are granted and paid for
- Registering learners and managing customer data
- Run customer reports as per each customer contract and weekly and monthly sales reports as requested
- Processing refunds
- To ensure purchase orders are raised and invoices are paid in a timely manner
- To ensure that all content-associated information and pricing is uploaded to relevant systems, is displaying correctly and circulated with colleagues
What you will need for Customer Support Administrator
- Meticulous attention to detail
- Strong problem-solving skills
- Excellent IT abilities and experience with MS office
- Strong organisational skills and ability to manage busy workload
- An ability to engage and work with all stakeholders
- Able to work productively on their own initiative - must be self-motivated
- An excellent communicator with a strong customer service ethic
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