Clinical Improvement Coordinator

1 week ago


Glasgow, United Kingdom NHS Scotland Full time

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

An exciting opportunity has arisen to join the Person-Centred Health and Care Programme Team within the Clinical Governance Support Unit as a Clinical Improvement Coordinator. This is a full time position (37.5 hours over 5 days) to support the delivery of the person-centred care strategic quality improvement objectives. You will be educated to Degree level in a relevant field or be able to demonstrate equivalent in-depth professional expertise, knowledge and experience. You have experience of using quality improvement tools and techniques, project management methodologies, and statistical techniques to plan manage and deliver a range of projects. You will have experience of working within the NHS or health related field with and be proficient in use of MS Office Packages. Further training will be available. We are looking for someone who is enthusiastic and highly motivated to ensuring clinical care and services irrespective of setting are high quality, person-centred, effective and safe. You will have responsibility to manage and coordinate a portfolio of improvement initiatives that reflects local, organisational and national priorities for person-centred care. You will work in partnership with other key stakeholders to coordinate improvement approaches to all work undertaken. Actively listening to patients, relatives and carers to gather and develop “real-time” feedback about their care experience is a key aspect of the job role. The post-holder must have effective communication, listening and interpersonal skills and ability to engage with people with lived experience of health and care and to support and enable them to have their voice heard. You must have strong personal qualities and values to ensure people who use and work in our health and care settings are at the centre of the improvement approach. You must have a commitment to cultivate and sustain good working relationships with key stakeholders across the work remit through open, effective and constructive communications and demonstration of collaborative working. You will work over five days Monday to Friday and will be required to travel across all NHS Greater Glasgow and Clyde sites as part of this role. Date for interviews: 15th December 2023

**Informal Contact**: Donna Hanlon, Lead Clinical Improvement Coordinator, Tel No: 07966880587



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