Policy Support Officer

6 months ago

London, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 325172**Salary**:

- £32,782 - £35,059**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Borders and Trade - Customs Policy & Strategy**Type of role**:

- Policy**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Stratford Regional Centre
- 14 Westfield Avenue, Stratford, London E20 1HZAbout the job

**Job summary**:
Are you interested in learning about government policy making and working on high profile projects that impact the flow of goods in and out of the UK?

This is a great role in which to develop policy skills and provides opportunities to form strong working relationships with internal and external stakeholders.

Join HMRC, the UK Customs Authority, in a dynamic and pivotal role as a Policy Support Officer. HMRC is the UK Customs Authority. Customs & Border Design (C&BD) Directorate staff work closely with both Policy partners across Government and operational delivery colleagues within HMRC and Border Force to regulate and facilitate International Trade. C&BD play a key role in driving the development and/or delivery of Policy, strategy and business plans across Government.

**Job description**:
As a Policy Support Officer, you will take a lead role supporting Customs Reporting, Penalties, and Powers Policy (CRPPP) team, its functions and corporate business for the Directorate.

We are looking for someone with strong interpersonal skills to work flexibly within a policy team. You'll help shape customs policies that have a real-world impact on trade, enforcement, and revenue collection. Our team's focus areas include vehicle and aviation reporting requirements, seizure laws, penalties, and regulations related to the UK's exit from the EU. Post EU Exit legislation will relate to the Customs Import and Duty EU Exit Regulation (CIDEER) and the Tax (Cross-border Trade) Act 2018 (TCTA).

**Responsibilities**
- Working across HMRC and Government to help design, shape and deliver new Customs policies.
- Working with internal and external stakeholders and other teams within HMRC to deliver business outcomes.
- Manage cross-team work such as the inbox, performance hub and arranging meetings to support policy leads.
- Work with all stakeholders to ensure updates to procedures are recorded and published guidance is amended.

**Person specification**:
**Essential**:

- Be able to react flexibly and respond quickly to emerging priorities, whilst ensuring stakeholders are engaged, and ongoing projects remain on track.
- A self-starter with strong organisational skills and good stakeholder management experience.
- The ability to analyse and interpret policies, regulations, data and trends to provide insights and recommendations.
- Administrative experience such as monitoring team mailboxes, organising meetings and sending agendas.

**Desirable**:

- Experience of working in a policy role/policy delivery.
- Experience of working and supporting a team.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**How to Apply**

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

We will assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Working Together

**Sift**

**Interview**

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via vi

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