Receptionist/administrator

5 months ago

Enfield, United Kingdom Medicus Health Partners Full time

**Job Title**:Receptionist/ Administrator**

**Responsible to**: Practice Manager/ Deputy Practice Manager

**Hours of work**: 15-37.5 hrs

You must have excellent communications skills, patience and understanding, put patient care at the centre of everything you do and support the service as required.

Duties may be varied from time to time under the direction of the Reception Manager/Practice
Manager, dependent on current and evolving Practice workload and staffing level.

The post-holder should recognize the importance of effective communication within the team and strive to maintain quality within the Practice.

**Overview of your organisation**

We are a group of 13 friendly and well-established practices, collectively serving a population of over 90,000patients in Enfield, North London.

We are seeking multiple Full Time and Part Time Receptionist/ Administrator for Medicus
Health Partners, with excellent interpersonal, customer service and organisational skills to join our team.

Friendly supportive working environment.

Fully computerised using EMIS web.

**Job Summary**:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with
Practice protocols

To receive and direct patients and visitors to the Practice, promptly and courteously, ensuring that accurate information is supplied.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Registering patients in accordance with practice guidelines.

Processing repeat prescriptions in accordance with Practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, faxing, photocopying and scanning.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of income generating activities, to ensure that all policies are carried out to generate a high income.

To be aware of all Practice procedures and work in accordance with written protocols

Dealing with spillages and samples.

Taking messages and passing on information

Clearing and re-stock consulting rooms as required

Ordering, re-ordering and monitoring of stationery and other supplies

Keeping the reception area, consulting rooms and notice-boards and leaflet dispensers area are always kept tidy and free from hazards in accordance with Practice Policies.

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.

To work flexibly according to the needs of the Practice and provide cover for absent colleagues.

To undertake mandatory and additional training as identified by the practice.

Any other duties, appropriate to the grade, as required by the Practice Manager/ Reception
Managers

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of

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