Customer Service Call Handler

3 weeks ago


Droitwich, United Kingdom Qcom Outsourcing Ltd Full time

Qcom is a leading provider of outsourced technical support services for technology companies.

Their expertise helps original equipment manufacturers (OEMs), resellers and distributors enhance their service across the UK and beyond.

Working within our customer service department we are recruiting for a Customer Service Administrator with scheduling experience and a “Can do” attitude who is used to working in a fast-paced environment

As a customer service call handler, you will be part of a team responsible for delighting our customers and to continually exceeding their expectations.

**Key Accountabilities**:

- Scheduling of service calls within varying response times
- General administration duties and data entry
- Answering & directing customer phone calls
- Logging of customer enquiries and field service calls in to Service Management System
- Updating customers & clients on the status of their enquires/jobs
- Communicating with different departments and field service engineers to progress calls

**Experience**
- Have experience of working in a customer focused environment.
- Experience and/or knowledge of national geographical locations.
- Excellent written and verbal communication skills
- Work to deadlines and can multitask.
- Able to work under pressure and go the extra mile
- To personally provide a committed and determined approach to managing problems.
- Must be able to build rapport with customers and engineers on the telephone.
- Confident IT user with experience of working with Microsoft Office and in-house systems.
- Have a great telephone manner

Full Time position

Location: Droitwich, Worcestershire

**Salary**: Dependant on experience

Benefits: 20 Days holiday, rising to 25 with length of service

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Application deadline: 09/02/2024
Reference ID: CSA
Expected start date: 04/03/2024


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