Customer Service Agent
3 weeks ago
**The Company**
HotelshopUK is an award-winning leisure and business travel agent, established since 1999, renowned in the industry for our customer service and delight work ethos. We provide a variety of services including contact centre solutions, alternative accommodation provisions to the Insurance Industry and UK short breaks.
HotelshopUK is committed to quality and delivering exceptional service by not only delighting our customers and clients, but also our suppliers, staff and local community.
**The job role**
- Handle inbound and outbound calls with direct customers, travel agents and suppliers
- Assist with contacting hotels/customers to confirm special requests, arrivals and any other aspects that may affect a guest’s stay
- Excel with product knowledge by understanding the products we sell, and the processes required to convert enquiries and bookings
- Assist the team leaders with any customer feedback and/or queries
- Assist other departments within the Great Little Breaks team with adhoc projects/tasks
- Ensure the customer experience is exceptional and in line with our brand values
**The requirements**
This is a role for people who thrive working in a fast paced enviroment and take pride in providing excellent customer service. Ideally you will have some experence in Travel industry, preferably in the UK holidays/short breaks market however passion and a can do attitude is equally as important. You will be IT literate and a great communicator, able to forge strong relationships. You will have great attention to detail and be able to work calmly and efficiently under pressure.
**The Package**
In return we offer:
- Fun & professional place of work
- Fair wage & company bonus scheme
- Hero of the month - recognising those that go above & beyond
- Training & development
- Monthly incentives
- Healthcare cash back scheme**:
- Exclusive employee discounts through hotelshopUK & Great Little Breaks**:
- Parties & social events
- Flexible working**:
- Giving back - a chance to get involved with the local community
**qualifying period applies**
**Job Types**: Full-time, Permanent
**Salary**: £22,360.00 per year
**Benefits**:
- Casual dress
- Company events
- Referral programme
- Wellness programme
Ability to commute/relocate:
- Worcestershire, WR9 8BY: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
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