Customer Service Advisor
4 days ago
To provide professional and efficient administration and customer service ensuring effective and competent administration of customer support issues through to resolution.
**Responsibilities**
- Ensure that all customer records are kept up to date with the latest information regarding any customer service issues.
- To action signed off "UAR’s" as directed by Sales Managers in line with Company procedure.
- To respond to customer correspondence as directed by the Customer Service Manager.
- Maintain customer files in line with Company policy.
- To ensure the effective provision of excellent customer service
- In the absence of the Customer Service Manger, liaise with external agencies i.e. Trading standards, Advocacy agencies, Solicitors, and Insurers.
- To assist with administration duties.
- Monitor and record complaints made and any potential non-compliance with Consumer Protection law, consult with Management on any action required
- Respond to incoming calls as necessary.
- Any other duties as deemed necessary
**Experience**
- Have experience of working in a customer focused environment.
- Excellent written and verbal communication skills
- Work to deadlines and can multitask.
- Able to work under pressure and go the extra mile
- Must be able to build rapport with customers on the telephone.
- Have a great telephone manner
**Please contact Redwood Search, Recruitment Agency, Worcester for more details.
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