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Head of Technical Support, Distributed

8 months ago

Aberdeen, United Kingdom Siemens Energy Full time

**A Snapshot of Your Day****:
This role is responsible for understanding the customer's technical challenges and providing solutions in conjunction with the Heads of the 4 main functions (Sales, On-Shore, Off-Shore & Operations) and the 4 Product Lines/PCCs (IST, DR, SGT and AGT); define, develop and programme managed solutions to customer's technical problems.

**How You’ll Make an Impact****:
The Head of Technical Support will have accountability for technical support for GS UK&IE customer units across 4 product lines. Ability to communicate on complex technical issues with clarity and precision both internally and externally.
- Manage a team of up to 13 technical specialists.
- Responsible for support strategy for UK&IE Customers.
- Responsible for integrated support solutions for multiple product lines.
- Responsible for technical repair process
- Responsible for technical support for service of non-Siemens (3rd Party) products

**What You Bring****:

- Proven people management ability and sound commercial and financial awareness skills
- Planning, delivery and technical problem solving abilities
- International work experience beneficial, culturally aware
- Product knowledge
- Knowledge of engineering
- Operations/ delivery management
- Knowledge of a broad range of business functions and practices and able to work across the business functions to deliver solutions (e.g. Working across the Regional teams, PCCs, FSR communities, multiple-engineering teams, OSDs and Procurement departments among others)
- Willing to frequently travel to Aberdeen offices

**About the Team**:
**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decolonisation, new technologies, and energy transformation.

**Our Commitment to Diversity****:
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energise society, all of society, and we do not discriminate based on our differences.

**Rewards/Benefits****:

- An attractive remuneration package and bonus structure
- An exciting working environment in the future field of energy supply
- Flexible working hours and hybrid working
- Further training opportunities for both professional and personal development
- Variety of employee benefits and discounts
- The option to buy Siemens Energy shares

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